She did offer to send out another crew to “touch up the missed spots”. She is going to try to come by this afternoon to smell and look at the bedding pieces that have not been washed yet to see what it could possibly be.

This is CYA for "Oh we fucked up big but we'd better not let the client know that"

Up early, checked in with my boss on the state of the Dilaudid, and he'll backchannel my PMD as soon as he gets in. It really does seem like just a miscommunication; she's been so responsive up to just exactly now. All I can think is that I *did* have a momentary bad-pain glitch yesterday and panicked that I might need the dosage adjusted yet again, and emailed her about it. Since then, I tried the anti-nausea and anti-anxiety meds and the bad-pain glitch magically went away. It's almost as if no longer being wound up in anxiety and pukeyness can lead a person to just feeling better in general. Who'd'a thought?

So then I sent a follow-up message that I think I'm actually fine on the current dose, I just need it sent to Walgreens instead of the crappy we-won't-have-it-in-stock-until-Saturday-but-we-don't-wanna-anyway pharmacy. Which, based on 30 years of observation of work people reading work emails, may have been one piece of information too many. Sigh.

Ugh, JZ, I’m so sorry you’re having to deal with this on top of, you know, the cancer.

I’m so sorry you have to deal with all of this JZ. I hope the pain doesn’t get too bad before you are able to get your refill.

We're down to our last two pills which will be administered at 11:30. And after that I have nothing lined up as of this moment.

JZ is more sanguine than I that if you're reasonable and patient the system will do what it's supposed to do.

In my very recent experience not one single thing that needed to happen occurred in its proper time and place without a boss intervening or a nurse stepping outside of the protocol including: being admitted to the ER, getting the CT which discovered the cancer, getting the biopsy, being discharged, getting the meds, or refilling the meds.

Ten minutes on hold, disconnected. Starting round two.

JZ I hate that our health care system is like this and you have to deal with all of it and the pain/nasuea/anxiety.

Nobody's responding. JZ has been on hold for an hour.

We're trying to stretch before she takes her last dose.

sj - this is still them trying to cover up their mistakes.

I would contact corporate: with an email they have, Tweet at them if they are are still on Twitter and leave a message on their FB page (if they have one).

and when you do talk to the point person again and corporate you should ask if the point person why she didn't reschedule when she had 4 people available, why it she never communicated to you that there was a manpower issue so that you could make an informed decision about rescheduling or making alternative arrangements. You are also confused about why, when the 2 employees realized they weren't going to be able to fulfill the contract to deep clean your home they didn't notify the point person and you weren't informed so you could reschedule or make other arrangements. (Ie cancel on them and find someone else)

Do they have anything in writing about what would happen if they get to a home and realize the job will take more time/people? Because I'd for that too.

You didn't do anything wrong- you got sick and had to reschedule, that happens and a business like MM has to have policies in place to handle this situation.

And at this point I would push for a full refund because it's taking so much time to get this situation rectified.

So aggravated for you Hec and JZ. It's abominable on all fronts, this runaround.

askye, excellent points, most of which I didn't even think about.

Today is a slow day here -- two meetings done, and now working on a fundraising email that I want to send by the end of the day, so that should be more than doable.