I’m so sorry you have to deal with all of this JZ. I hope the pain doesn’t get too bad before you are able to get your refill.

We're down to our last two pills which will be administered at 11:30. And after that I have nothing lined up as of this moment.

JZ is more sanguine than I that if you're reasonable and patient the system will do what it's supposed to do.

In my very recent experience not one single thing that needed to happen occurred in its proper time and place without a boss intervening or a nurse stepping outside of the protocol including: being admitted to the ER, getting the CT which discovered the cancer, getting the biopsy, being discharged, getting the meds, or refilling the meds.

Ten minutes on hold, disconnected. Starting round two.

JZ I hate that our health care system is like this and you have to deal with all of it and the pain/nasuea/anxiety.

Nobody's responding. JZ has been on hold for an hour.

We're trying to stretch before she takes her last dose.

sj - this is still them trying to cover up their mistakes.

I would contact corporate: with an email they have, Tweet at them if they are are still on Twitter and leave a message on their FB page (if they have one).

and when you do talk to the point person again and corporate you should ask if the point person why she didn't reschedule when she had 4 people available, why it she never communicated to you that there was a manpower issue so that you could make an informed decision about rescheduling or making alternative arrangements. You are also confused about why, when the 2 employees realized they weren't going to be able to fulfill the contract to deep clean your home they didn't notify the point person and you weren't informed so you could reschedule or make other arrangements. (Ie cancel on them and find someone else)

Do they have anything in writing about what would happen if they get to a home and realize the job will take more time/people? Because I'd for that too.

You didn't do anything wrong- you got sick and had to reschedule, that happens and a business like MM has to have policies in place to handle this situation.

And at this point I would push for a full refund because it's taking so much time to get this situation rectified.

So aggravated for you Hec and JZ. It's abominable on all fronts, this runaround.

askye, excellent points, most of which I didn't even think about.

Today is a slow day here -- two meetings done, and now working on a fundraising email that I want to send by the end of the day, so that should be more than doable.

Jessica is right, sj. Let them finish the job and after that is done, explain politely that you will not use them again and will leave reviews (we can write those) of your experience.

These are her best people and she never gets any complaints about them.

What a nightmare for JZ. I hope it's resolved very soon.

Askye l, I know it is, but I honestly can’t figure out what to do about it. I cannot break through the wall of corporate speak.

I hate what the Zmayhems are going through it's bad enough to deal with regular prescription BS but in this situation it's just...beyond.

JenP I've been on the other side of the customer service issue and trying to resolve problems for customers and I know that isn't the way to handle the situation. Plus Iv'e had to deal with a similar situation a few times.