Cindy in Natter:
I called Papa Gino's a chain (I never know what's regional and what's national) for a pizza delivery at 6:30pm, Eastern. We've been ordering from them at this address for over 5 years.
The woman on the phone told me it would be 25 minutes. At 7:15, my husband called to check on the status. He was told it had already left and would be here any moment. At 7:40 (over an hour after I ordered) he made another call, asked for a manager and was told they didn't know why it wasn't here; it would be here any minute and if there was any problem with it, to call back.
At 7:55 - I called, I asked for a manager, a non-native English speaker was on the phone (Italian accent I think). He wanted to handle the call, but as he tried, he couldn't make out my pronunciation of our street name. (It's not difficult, but it is a word that sounds like other words and with the phone, the accent, etc. - I understand this.)
After five minutes of the Suck and suck street, NO! Such and Such street game - he said he was trying to find out what happened to the order. I said, "Look, it's now been an hour and a half, the pizza should have been here an hour ago. I have 3 small children who should be in bed. They haven't yet eaten, please just put the manager on the phone.
The manager gets on the phone takes all our information and checks their system - the last order they have from us was on October 2nd (or something - not tonight - in other words). So I explained that dh had been twice told that they checked our order and it was on its way. I then shrieked explained that is why so many business are having trouble these days. It's not that they made an error on the original order - mistakes happen. It's that nobody bothered to check, even when we asked them to check and even when they lied and SAID they checked.
He then asked me if we wanted him to send out food. I believe I was struck dumb. I handed dh the phone. He ripped the man a new one (erm... perhaps his second new one during the phone call *g*). The children are upset. We aren't big yellers or fighters and they think we're yelling at each other. They're starving. They're exhausted.
AND I MISSED TAPING THE FIRST FIVE MINUTES OF FIRE-FUCKING-FLY
Dear Tim,
If you stop by Natter, the profile address is good. I have some pizza shop folks I want you to kill, eviscerate, kill, emasculate and kill again. Thanks, love.
--Cindy
Oh, the pizza is here now. Whoopie freakin' do. They probably spit on it.
grrrrrrrrrrrrrrrrrrrrrrrrrrr
eta Oh no. False alarm. Of course it's not yet here. Also, I see all sorts of comma splices and such up there in my original post. Tough titties.