Askye l, I know it is, but I honestly can’t figure out what to do about it. I cannot break through the wall of corporate speak.

I hate what the Zmayhems are going through it's bad enough to deal with regular prescription BS but in this situation it's just...beyond.

JenP I've been on the other side of the customer service issue and trying to resolve problems for customers and I know that isn't the way to handle the situation. Plus Iv'e had to deal with a similar situation a few times.

sj --yeah figuring out how to word things can be difficult. I found some sample complaint letters that might help you figure out the wording. are you having trouble with what they are saying or how to word what you want to say?

sj, I think you can copy and paste a lot of what Askye said verbatim. Sorry you are having to deal with this! It’s definitely not in any way your fault.

She is mostly contacting me over the phone and is supposed to come here to look at the sheets. I can write just fine but face to face or over the phone I get tongue tied and forget the point I wanted to make.

sj _ I found some templates for complaint letters

[link]

[link]

I think these 2 are the best. When you are thinking about what you want for compensation you want to aim high (full refund maybe) and then if they won't budge on that you can go down to partial refund (2/3 or half or whatever)

JZ- I hope the boss is able to come through. Honestly that backchannel does seem to work. Even wearing my School of Nursing badge when visiting my uncle made things a lot easier.

It is very angering and scary

Sj- I haven’t seen msbelle around lately, but she is VERY GOOD at doing those things. I would actually like to set her to talk to the pharmacy as well. I used to be good at doing it (for other people) as well, but I have lost my touch.

So I went back to the pharmacy. New pharmacist same result.

The way the doctor wrote the prescription it cannot be released until January 2nd.

I'm not certain but I think it's as simple as the fact that the original scrip said take 1 pill per six hours. Whereas a lot of prescriptions will say 1 or 2 as needed every six hours. If she'd had written it "1 or 2 as needed" then the system would have allowed the higher number and quicker usage.

It is just locked into the system as a certain number over a certain timespan. Once our doctor said, "Yeah go ahead and take two if that manages your pain" we stepped outside the number within the system and the system doesn't like it.

So the doctor needs to call in a new prescription (elsewhere!), but she hasn't responded to six messages over the last two days. Which is weird because previously she was so conscientious she checked in with us during her vacation.

Anyway, because I have learned the horrible lesson of American healthcare which is that if you play by the rules you get nowhere, I recalled that JZ's mom had been through a number of minor surgeries over the last two years and gave Jacqueline a bag of expired medicine to dispose of responsibly.

We still had the bag. We found useful meds inside. Checked with Tepalina for the the conversion chart and we've got a backup plan to get through the next two nights.

This whole thing is so fucking stupid. I'd say enraging but I'm calm at the moment. Because of random granny bag.

because I have learned the horrible lesson of American healthcare which is that if you play by the rules you get nowhere

You know it. Do I always need refills of stuff when it's offered? Nope, but I fucking stockpile it. I have enough klonopin to last me through another shitty election cycle.

Because of random granny bag.

Granny bag is a good backup, but it is a sad fucking state of things that JZ's pain management is down to the granny bag. I mean, I understand the restrictions on the pharmacy's end, the way you explained it. They definitely can't break laws with opioids or they get a giant stompy foot. But what the hell is going on with JZ's doctor???