That's all right, sj. You can still cite it. I'm sorry this happened to you. I think Cass is exactly right about all of this. They did an unsatisfactory job. They now claim that's because the session wasn't long enough, but they sent half as many people as they told you they would when they gave you the quote.

Yeah, you didn't hire them to half-clean your house. They need to make it right by either finishing the job or giving you money back.

Okay. This is the last fucking straw. We just went to put ltc to bed and her clean sheets we left folded and clean for them to put on the bed was damp with some sort of nasty cleaning fluid the kind they agreed not to use in this house at all because of our asthma. I am now livid.

Oh, hell no. Full refund.

What Dana said.

100%

I have sent off an additional email to my contact person. I wish I had my mothers talent for dealing with shit like this.

I’m sorry you have to do this, sj, but you are in the right. Hang in there.

sj, it might help to write some things out and practice saying them.

Oh, hell no. Full refund.

Team Dana! Which is also Team sj.

sj, it might help to write some things out and practice saying them.

Still Team Dana which is also still Team sj.

I definitely need to write some notes beforehand when in situations like this needing to confront people. It's not easy for me but it's important.

I was referred for a colonoscopy a few months back. I did the consultation (asked if I was diabetic three times and nope.) When I mentioned my hyponatremia, the guy waved it off. Annoying but I'll definitely bring it up to the office before my appt. It's not common, I expect to have teachable moments from now on.

I did the prep which was as exciting as you'd expect. And I had to have the Boy stay with me in case my electrolytes went badly. Given that the prep was huge dosages of the supplement that stabilizes my hyponatremia, I wanted to have someone around.

Got to the surgery location and waited a couple of hours. A front person twigged to the hypernatremia after I'd made a big deal about it on the paper charts and they moved me to the front of line. It's rude to have seizures in a clinic, I assume.

I went back, was clothed in a hospital gown and about five minutes from anesthesia and the nurse came to tell me the doctors were not in-network. Five minutes from anesthesia or I'd be charged over $700.

They sent me a bill for what insurance doesn't cover and I am not paying $89 for a consultation that ignored my actual issues and then didn't send me to a covered doctor and clinic.