Sox,
you might try the district manager first. And leave the president for last. I would try the Customer Relations VP before the President. Usually, the Customer Relations VP would trip over themselves to prevent this issue from going to the President. If it reaches the President, you might as well CC the attorney general and perhaps your local Congressperson.
Aaand they just called back and now I need to write a letter to some oddly numbered department documenting the issue so they can take a next step and/or write us a letter saying that we never authorized what was done to us.
Yay they make this easy. In the way that is not easy.
ETA: I'm exhausted. And have no idea how to write this letter.
Let me help:
a) first draft, just write down all the events as you recall them without checking facts.
b) go through and insert facts you have documentation for
c) streamline your letter so that it is clear and relatively short
d) highlight at the beginning and at the end of the letter the main problem and what you want done about it
I would also write this letter in such a way that it could be forwarded to a district manager at the same time it is sent to the department. but I am aggressive like that.
Will they still charge if you use it as a credit card instead of debit w/ pin, I wonder?
I wonder too. Because I rarely use my debit card to charge things, but it's good to have a back-up in case my credit card doesn't work for some reason. I certainly don't use it enough to justify $5 a month. Damn.
Thank you le n - I'll do this. After a nap and a beverage.
I use my card all the damn time. But it was time I was out of BofA anyway.
Someone just called asking for my late father, who passed away more than a decade ago. I told them "Shay can't be reached by phone. You would have to use an entirely different medium."
Yeah, but she has to live in Oklahoma.
hee!
houses where I am are affordable. people really should move here.