It's like banks never tire of saying fuck you to the rest of us.

duck-nod.

Still waiting for a callback from my bank, for folks keeping track. I've left two messages today. Next step is letter to the president, I guess.

We're in the process of switching to a credit union! Which happens to have an office in the lobby of the building mr. flea works in.

I have to call Chase Visa and bitch them out about charging me a late fee when the man I talked to when I called to pay the bill (because mr. flea forgot) specifically said it would be credited in time. I hate fucking banks.

Sox,

you might try the district manager first. And leave the president for last. I would try the Customer Relations VP before the President. Usually, the Customer Relations VP would trip over themselves to prevent this issue from going to the President. If it reaches the President, you might as well CC the attorney general and perhaps your local Congressperson.

Aaand they just called back and now I need to write a letter to some oddly numbered department documenting the issue so they can take a next step and/or write us a letter saying that we never authorized what was done to us.

Yay they make this easy. In the way that is not easy.

ETA: I'm exhausted. And have no idea how to write this letter.

Let me help:

a) first draft, just write down all the events as you recall them without checking facts.

b) go through and insert facts you have documentation for

c) streamline your letter so that it is clear and relatively short

d) highlight at the beginning and at the end of the letter the main problem and what you want done about it

I would also write this letter in such a way that it could be forwarded to a district manager at the same time it is sent to the department. but I am aggressive like that.

Will they still charge if you use it as a credit card instead of debit w/ pin, I wonder?

I wonder too. Because I rarely use my debit card to charge things, but it's good to have a back-up in case my credit card doesn't work for some reason. I certainly don't use it enough to justify $5 a month. Damn.

Thank you le n - I'll do this. After a nap and a beverage.

Will they still charge if you use it as a credit card instead of debit w/ pin, I wonder?

Apparently so.

I use my card all the damn time. But it was time I was out of BofA anyway.

Someone just called asking for my late father, who passed away more than a decade ago. I told them "Shay can't be reached by phone. You would have to use an entirely different medium."