We're using 2 subdomains (though we'll need three, because we'll need to run a test site), 1 MySQL database (though we'll need two, see above), 7 e-mail accounts, 12 e-mail forwarders, 10 mailing lists and 4 FTP accounts.

ita, does the test board run off this database or its own?

Did need to say thanks to ita, Kristen, Tom, Rob, and everyone else who's working to save the collective ass of our merry band yet again.

A huge yes, to the above.

Kristen, I hope you know that (on my part, and I suspect the part of a lot of other people who have been but...but-ing this), it's because you and they didn't suspend us, worked with us, and didn't terminate our account, that I'm (we're) but...butting in the first place. It's like an unwanted break-up. The experience has been so different from Host Rockit's talk to the hand attitude.

I can also fully understand why, if everyone else is humming along, IH wouldn't want to tweak on our behalf, and that home-grown code is always going to be suspect.

Thank you for explaining, and for all the head-thunking you've done since we moved.

ita, does the test board run off this database or its own?

Different database, Kristen.

I see people saying, "What have they done for us?"

I'm also sorry if I came across as ungrateful. I was seeking understanding, because it doesn't make sense to me, but that's just my ignorance. My issue, I guess.

But if our overloading their server is due to a bug or configuration error at their end, then I don't think it's unreasonable to ask them to fix it.

This was the only point I was trying to make, and I'm terribly sorry if that was offensive in any way.

Okay. So. Plan B. Have to work on it, yes?

Just wanted to chime in and repeat what Cindy said. We appreciate HUGELY what Kristen and Fangeek and IH have done, especially after the horrors of the HostageRocket situation.

We're grumpy because we think the problem isn't with our code, but I do understand why the ISP wouldn't have much interest in tweaking the code on a shared server to solve only our problems, given how much we pay for it.

Frankly, there's always another customer for a service that nets them $20/month.

Just wanted to chime in and repeat what Cindy said. We appreciate HUGELY what Kristen and Fangeek and IH have done, especially after the horrors of the HostageRocket situation.

Absolutely. This isn't an easy situation for anyone, and not knowing what the problem is -- or even whose flaw is causing the problem -- isn't making it easier.

But when you have other accounts that are doing fine and one account that's having problems, do you change settings for that one account and possibly disrupt service for all the others?

That's fair. How about if we went to a dedicated server temporarily? Would they be willing to try and play with the configuration then? If it turns out that our code is fine, and the fault is at their end, they make the change on a shared server and move us back. We agree to pay for the dedicated server while we're on it, of course.

No idea if this is feasible -- just throwing out ideas here.

Well, here's the thing with dedicated. You can do whatever you want, configuration wise. It's all yours. But also, you don't necessarily need to do anything. There's suddenly no limit on the number of connections available to you.

Now, as for the idea that we move back at some point if it's "their issue"? I'm not very comfortable with that and don't think I'd be willing to pitch it to IH. Again, you're talking about asking them to make changes to a server that other accounts are housed on. That's just not likely to happen. Also, if we moved twice, they'd have to move us twice. Again, I don't feel they're going to want to do that, especially for less money.