"They're all going to be there with their wives and kids and what am I gonna say? I killed the President of Paraguay with a fork." Have not watched The Office enough to not confuse people yet.

So, of course, I become, you know, me.

>Ita, please understand that we have arranged for the pickup and the item will be picked up and you will receive an email from UPS with the estimated day for pickup and time.
So there is no other way of doing this, and the previous representative in incident 4756944 was wrong--please confirm.
Ita, please don't worry we have taken care of this.
Is there anything else that I may help you today?'
Please answer my above question. I am looking for confirmation that I was misinformed by the previous representative.
Ita, as per the last conversation , that is correct UPS will pickup the item in 24 to 48 business hours of time, between 10.00am to 5.00 pm
07/07/2006 01:03:14AM Agent (Joe Blow): "I'll send UPS to pick this up on Monday, between 10AM-5PM, will that be fine? (UPS will have the return label and the return address)."
UPS will have the return label.
Joe thought he could tell UPS what day to come. You do not. There is a contradiction here, and I'd like it confirmed that Joe was mistaken.
Ita, please understand that as we have all ready arranged for the pickup and the package might get picked up on Monday 10.00 am to 5.00 pm, but then to be on a safer side we always tell the customer that it will take atleast 24 to 48 business hours of time.
I see. Joe was mistaken. Thank you.
You are welcome.
Is there anything else that I may help you today?
Are you satisfied with the level of service I have provided today?
I am very dissatisfied with the level of service.
Very sorry to know that you are not satisfied, but then if you could please let me know why are you dissatisfied?

I ended up signing off as an "unhappy former customer." Sometimes I gripe about it elsewhere (okay, like now), but what impact will it have if I don't say something there? Sure, it mightn't work, but it can't work less well.

Also, WTF is up with "business hours"? 48 takes us into the week after.

Also, WTF is up with "business hours"? 48 takes us into the week after.

I got that the other day! So jacktarded. They mean two business days. Edit: I mean, I know you know that, but where did this stupid thing come from??

OK, that was just insane. Good god. Maybe they give them scripts, but ferchrissake, who thought that script was a good idea? That's just sure to result in an angry customer. Sheeit.

Thing about a support scenario--once you've determined the product is faulty, you're dealing with someone who shelled out close to $2K, and has nothing to show for it.

This person still has to buy a laptop somewhere. This person has bought three computers from you so far, not counting the DOA one. Next time my mother tells me she needs a new computer it's damned well not going to be a Dell.

All she had to do was to be nice to me. Pleasant and accomodating. Computer would still be broken, but if she'd just said "We can't tell you when the computer will be picked up--UPS will contact you same day to warn you. What? Someone here said we could? No, I'm afraid you were misinformed. We cannot. Sorry about the inconvenience." or SOMETHING LIKE THAT I'd have had an extra half hour to nap.

Also, I just realised the new fan needs fucking assembly.

apple apple apple.

That sucks about the dress, ita. I had an ebay dress rip on me recently too, but on the side hems, where it is easy to fix.

Have fun on your trip tomorrow, Sarameg.

Today, somebody hit the office with a stupid stick, and neither the vet or the pharmacist called me back. It was annoying.

Assuming you were talking to me, msbelle, unfortunately my mother and sister need to have Windows boxes for work compatibility reasons, and at that point, my dad goes along for the ride.

Oh, ita needs Martin Blank to go see the Dell people, right now.

ita, I'm glad you let them know you weren't satisfied. I'm sorry for your poor head, though.