would you feel a little out of your depth?

Yes. I might give it a shot if they were talking me through it, but I'd be asking about voiding warranties and probably wouldn't have the screwdrivers anyway.

I would not open up my own laptop, even with human, sane, trusted tech support on the line.

This always brings me back to The House Always Wins and how Angel, Fred and Gunn can run outside the Tropicana and magically appear on Fremont Street.

Heh. I remember you commenting on that at the time, Cashmere. I never would have known the difference. In the case of A:ts, I think it's best to chalk it up to magic(ks). It could be witches/Some evil witches/Which is ridiculous...

would you feel a little out of your depth? They are giving you diagrams online, but not all the diagrams you'll need, so you'll have to be able to work that out and ask for more.

Oh, yes. I would have given them instructions and possibly a diagram for new body positions they ought to try.

I hope you get a new laptop before your trip, ita.

As soon as they told me to get my little tiny screwdriver, I'm pretty sure I'd be telling them to screw off. I am willing to do stuff to the computer, as long as it seems designed for a regular person to do. Specialized tools means specialized skills, in my head.

I am going to be addicted to BB this summer. I can tell.

DUDE.

would you feel a little out of your depth?

Wow. I have had Dell tech support suggest things way too technical too. Granted, I had made it clear that I could handle it, but mostly I felt it was killing time since it wasn't going to help. I hadn't called them until I had tried everything. The reason I am calling is under warranty. That means you fix it, not me.

I do phone tech support all day but have no guidelines to follow. It is easy enough to ask the person on the other end of the phone if they are comfortable taking things apart or editing the registry.

I'm watching last night's Daily Show and Colbert. Um, I should be driving down the highway. Maybe one more cuppa.

I would try to open my laptop and follow instructions to remove pieces from it if I was doing so to keep the plane from crashing or the bomb from going off. Otherwise, nsm.

Hi Ginger! Yeah really. I'm very comfy with technology, but laptops are all tiny and crowded inside. Ick. Also not so much my job if under warranty.

I would not open up my own laptop, even with human, sane, trusted tech support on the line.

I wouldn't open my own laptop with human, sane, trusted tech support holding my hand while I did it.

As soon as they told me to get my little tiny screwdriver,

Oh, they never mentioned tools, except to say you'd need a scribe. I am stunned at what they had me doing, and at every step thought of my mother faced with all that.

It's possible that the tech person judged me capable based on the troubleshooting I'd done before calling, but that was the slimmest of differential diagnoses.

Looks like I'll be laptop shopping this weekend to find a replacement. I'm a bit startled that they didn't offer to expedite the cross-ship, because that way they get to keep the money. Instead it looks like UPS will be coming round to pick it up Monday.

They kept saying a tech could come out and fix it Monday to Friday. I told them I wouldn't be home. Then he told me the tech could come to my workplace.

Ah, no they can't.

Oh, they never mentioned tools, except to say you'd need a scribe.

Ha ha ha. WTF is a scribe? Since I'm pretty sure they didn't mean I'd need a hired hand to write down my words....

This was with Dell? When I had a Dell computer fuck up under waranty (-tee? both look wrong), they totally came to my house on the weekend and fixed it. I liked that a great deal.