They’re blaming me essentially because there was too much to do in the time allotted, which is just making me feel like shit. I did tell them it was bad. They were going I send 3-4 people. They sent 2.

They should be happy to refund you between a third and a half of the cost since they didn't send the agreed upon number of staff.

It's actually likely easier to deal with MM because they do have a corporate. They have an interest in not being trashed in reviews and on the social medias. I wish I could transport over and deal with this for you.

They seriously need to refund some money or send people back. Those are the only two options. Alternately, if you do hire them for monthly, one free cleaning to make up for their error in number of people or time scheduled this time.

Yep, Cass has the right of it

So what recourse do I have if I authorized payment the night before the cleaning? Keeping in mind that I am confrontation avoidant for the most part.

When I think of all the spoons I spent decluttering to make it possible to get this cleaning even done and these able bodied supposed professionals can’t even dust a floor lamp.

{{{Jess}}} I'm so sorry, that sounds like a nightmare. Giving meaningful feedback *is* the worst!

It is! Every writing teacher in the world agrees with you. See also, desperately trying to avoid all the meaningful feedback I need to give my students before vacation ends.

sj, I'm sorry. You're going to have to confront it to get some recourse, unfortunately, but if they sent half the people they were supposed to send, they should be willing to do a follow up cleaning.

Hec, I'm so sorry. Getting pain meds is such a freaking nightmare, and it's so stressful when someone you love needs them.

Turns out, it's a good idea if everybody is cross trained.

System redundancies are quite necessary. We try to go over The List once a year so everyone knows how to access shit.

Hec, I wish I could just pop over and do the dishes, run a load of laundry or drive to pick up kibble.

Sj- the people at ServePro were great. If you can get your money back and go with another company, I would recommend them.

Oh man, David, all of that is infuriating.

sj, I don't think it has to be a confrontation, just factual -- you paid for X people for X hours, you got X/2 people, so you should pay less.

I also wish sometimes we could trade. Like, I could call up sj’s folks no problem, but I have been avoiding confrontation from Gwynie Bee and just paying then $8.99 a month for nothing because they do not allow you to cancel online, just pause.

So what recourse do I have if I authorized payment the night before the cleaning? Keeping in mind that I am confrontation avoidant for the most part.

You authorized payment for 3-4 people for whatever number of hours. Sending two is basically fraud and not what you both agreed to when you authorized payment.

Their easiest way to make it right is a free cleaning if you are willing to continue using them (and it's annedata but I had a good experience once they fixed the tub) or they can send people to finish the job you paid for previously.

It sucks but you have to call them. If they won't fix it, the next call is to corporate. Honestly if you plan you use them monthly, it's in their interest to keep your business.