( continues...) because their front-desk staff is horrible.

Jesus, Steph.

They were shockingly horrible. And when I was in the exam room with the nurse, he pulled up my accurate medical records immediately. (So maybe that place *is* so fucked that the front desk and doctors keep 2 sets of records...because that's a GREAT idea.) (Or I guess he wasn't looking at Cheryl's records.)

But I feel like cranky old Abraham Simpson by emailing the parent company. (I, uh, also left reviews on Facebook and Google while I was waiting in the exam room. They shouldn't have left me in there alone for so long. I was about to move on to leaving reviews places like eHarmony and whatnot, just to spread the word.)

I had very little complaint about the actual doctors and nurses Hubby dealt with, but the records and office people kept acting surprised when he showed up in their offices.

And, I mean, the urgent care staff isn't going to care that they're losing a patient, because they acted like I was an inconvenience. The parent company won't give a shit because I'm just a number in a system. I feel like I'm just yelling into a void.

Hopefully there's enough urgent care clinics in the area that negative reviews will drive people somewhere else. There are tons of them down here.

I'm sorry, Teppy. I hope that relief comes soon.

Also, msbelle! Too much.

We are looking over our list and decided to get take out. Maybe the list will look better with full bellies.

That sucks, Steph. I hope the front desk people at the urgent care you switch your business to do a helluva lot better.

X-posted with the detail posts. Good grief!! I see too often when otherwise good doctors have complete horrors for reception. And they are generally oblivious to it. I'm sorry you had to have this treatment when you were already in extreme pain.