I always try very hard to be polite to people in call centers, because I know they don't make the policies that make my life hell. But when something like this happens, and I'm so angry that I'm shaking when I get off the phone, I feel okay about sharing my personal thoughts on the board.
Darn your sinister attraction!
Buffybot ,'Dirty Girls'
Natter 74: Ready or Not
Off-topic discussion. Wanna talk about corsets, duct tape, butt kicking, or physics? This is the place. Detailed discussion of any current-season TV must be whitefonted.
Dana - May 05, 2016 9:04:56 am PDT #21050 of 30003
I'm terrifically busy with my ennui.
-t - May 05, 2016 9:08:01 am PDT #21051 of 30003
I am a woman of various inclinations and only some of the time are they to burn everything down in frustration
Oh, yeah, of course! That's so fucked up.
It makes me madder that it's systemically fucked up. On person making a mistake I can forgive; stacking the deck so there is no way for one person to fix the mess is just egregious.
Jesse - May 05, 2016 9:19:45 am PDT #21052 of 30003
Sometimes I trip on how happy we could be.
I will say, when I finally got through on that annoying call system, the person on the other end was very sympathetic! She couldn't do anything for me -- it was about that bill I was surprised to get, and it was correct -- but she was very sympathetic about the whole thing.
-t - May 05, 2016 9:44:37 am PDT #21053 of 30003
I am a woman of various inclinations and only some of the time are they to burn everything down in frustration
That was actually part of our training back when I was a customer service rep, listening sympathetically. Because sometimes that's all you can do and sometimes that's all the customer really wants you to do. I've found it useful to keep in mind in a variety of situations.
Sophia Brooks - May 05, 2016 9:54:29 am PDT #21054 of 30003
Cats to become a rabbit should gather immediately now here
That is why I try to do my support by chat. If I get enraged, they can't hear me and I have a minute to think about my response. Otherwise, I break out the "Do you mean to tell me...."? and get kind of mean.
Speaking of enraged- it my continuing saga of Outlook, the Dean's Executive Assistant just sent an email saying that she checked outlook calendar for the availability of two times. She wanted everyone (or their assistants) to confirm their availability before sending out a meeting request! That is more steps than needed for this. WHY WHY WHY!!!!
My boss was like "could you just send out an outlook request????"
beekaytee - May 05, 2016 10:16:56 am PDT #21055 of 30003
Compassionately intolerant
Oh, mercy. Steph. I am so, so sorry to hear about Toke.
My heart is with you and Tim.
Scrappy - May 05, 2016 10:27:18 am PDT #21056 of 30003
Life moves pretty fast. You don't stop and look around once in a while, you could miss it.
So sorry, Teppy and Tim.
Jesse - May 05, 2016 10:32:57 am PDT #21057 of 30003
Sometimes I trip on how happy we could be.
That was actually part of our training back when I was a customer service rep, listening sympathetically. Because sometimes that's all you can do and sometimes that's all the customer really wants you to do. I've found it useful to keep in mind in a variety of situations.
It definitely goes a long way! Make me feel like we're both dealing with a shitty system, not like you are the face of the shitty system.
Dana - May 05, 2016 10:38:49 am PDT #21058 of 30003
I'm terrifically busy with my ennui.
I have been applying Tituss Burgess to my crappy mood. I might have to escalate to Parks & Rec clips.
Gudanov - May 05, 2016 10:45:18 am PDT #21059 of 30003
Coding and Sleeping