That is why I try to do my support by chat. If I get enraged, they can't hear me and I have a minute to think about my response. Otherwise, I break out the "Do you mean to tell me...."? and get kind of mean.
Speaking of enraged- it my continuing saga of Outlook, the Dean's Executive Assistant just sent an email saying that she checked outlook calendar for the availability of two times. She wanted everyone (or their assistants) to confirm their availability before sending out a meeting request! That is more steps than needed for this. WHY WHY WHY!!!!
My boss was like "could you just send out an outlook request????"
Oh, mercy. Steph. I am so, so sorry to hear about Toke.
My heart is with you and Tim.
That was actually part of our training back when I was a customer service rep, listening sympathetically. Because sometimes that's all you can do and sometimes that's all the customer really wants you to do. I've found it useful to keep in mind in a variety of situations.
It definitely goes a long way! Make me feel like we're both dealing with a shitty system, not like you are the face of the shitty system.
I have been applying Tituss Burgess to my crappy mood. I might have to escalate to Parks & Rec clips.
Good plan.
Start with Cones of Dunshire
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When I learned to play Settlers of Catan, the whole Cones of Dunshire bit was retroactively EVEN FUNNIER.
Oh, and Ron Swanson taking phone calls...
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"I love Food And Stuff. It's where I buy all of my food. And most of my stuff."
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And pretty much any scene from the Model U.N. episode.
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