{{{Liese}}}
I've been known to spend way too much time tracking down a non-phone contact method on a support site to try to avoid having a phone conversation only to have a support person call me back instead of just responding to me via email. Grr, I intentionally went out of my way to avoid the telephone for a reason. I understand some people prefer the "personal touch" of a phone call, but I'm not one of those people.
Same here. I don't generally have major issues understanding accents, but I prefer written communication because it allows me to gather my thoughts and lay them out in an orderly manner. I feel much more intelligent writing than talking.