Giles: I'm sure we're all perfectly safe. Dawn: We're safe. Right. And Spike built a robot Buffy to play checkers with. Tara: It sounded convincing when I thought it.

'Dirty Girls'


Natter 72: We Were Unprepared for This  

Off-topic discussion. Wanna talk about corsets, duct tape, or physics? This is the place. Detailed discussion of any current-season TV must be whitefonted.


Dana - Apr 23, 2014 9:13:32 am PDT #25915 of 30000
I'm terrifically busy with my ennui.

The house sale is still on, but now we're in that post-inspection limbo. Good news: they only found a couple of things. Neutral news: the things they found are things we've already had someone look at, and they're cosmetic rather than structural. Bad news: don't know how the buyers are going to react to that.


Dana - Apr 23, 2014 9:41:46 am PDT #25916 of 30000
I'm terrifically busy with my ennui.

And now, just to give myself a treat, I'm on the phone with the insurance company. I don't know if anyone remembers my latest "Huh, that's weird" saga, but their website was showing completely contradictory information about what we'd paid into our 2013 and FSA and what we'd been reimbursed. We pushed, and they promised to audit and figure out what was going on.

Monday, we got a letter saying that the $30 they had actually managed to pay us so far was an overpayment, and could we return that money? Even worse, it was Monday, and the phone was out, so I couldn't call and yell at them.

Today, I called them. The CSR I spoke to: "Huh, that's weird." So now I'm on hold.


-t - Apr 23, 2014 9:53:17 am PDT #25917 of 30000
I am a woman of various inclinations and only some of the time are they to burn everything down in frustration

Good lord, Dana. I wonder if that's in their training - "if anyone calls, say "Huh. That's weird..."


Dana - Apr 23, 2014 9:55:48 am PDT #25918 of 30000
I'm terrifically busy with my ennui.

Insurance guy: "Oh, your FSA was only active for a week in October."

Me: "Nuh-uh."

Him: "Well, you'll have to talk to the employer."

Me: "And no one has thought to mention this to me any of the four previous times I've called?"

Him: "..."

I want to set something on fire.


-t - Apr 23, 2014 9:56:42 am PDT #25919 of 30000
I am a woman of various inclinations and only some of the time are they to burn everything down in frustration

That seems like a valid response.

Yours, not his.


Dana - Apr 23, 2014 10:01:22 am PDT #25920 of 30000
I'm terrifically busy with my ennui.

The good news is that I called his benefits people, and I'm actually talking to the same woman who helped us last time, so she's familiar with this.

I think later, there will be alcohol. Not in conjunction with the fire.


Amy - Apr 23, 2014 10:03:05 am PDT #25921 of 30000
Because books.

I think later, there will be alcohol. Not in conjunction with the fire.

Oh, come on, live a little.

There's nothing that makes me more hopelessly outraged and helpless-feeling than those kinds of calls. Working it out~ma.


Dana - Apr 23, 2014 10:05:14 am PDT #25922 of 30000
I'm terrifically busy with my ennui.

I'm feeling very "you had ONE JOB, insurance company" about this.


Connie Neil - Apr 23, 2014 10:07:41 am PDT #25923 of 30000
brillig

I have used "Huh, that's weird." Some folks find it validating that the weirdness they're seeing isn't in their heads.


Connie Neil - Apr 23, 2014 10:11:30 am PDT #25924 of 30000
brillig

Oh, and behalf of all people who are answering these phone calls, thanks for being patient. Nobody calls us when things are going well, so we can get a bit burned out on tales of woe. We know people are not happy to talk to us, giving us the chapter and verse on the depth and desolation of your existential despair does not inspire us to help you more than we already have. We want to fix your problem. We don't want to talk to you again as much as you don't want to talk to us again.

My last call said I was cheerful and positive and helpful, and the sad voice in my head said, "Lady, if you only knew." I did say, "That's because you're a nice person." She laughed, but hey, positive reinforcement.