Oh, and behalf of all people who are answering these phone calls, thanks for being patient. Nobody calls us when things are going well, so we can get a bit burned out on tales of woe. We know people are not happy to talk to us, giving us the chapter and verse on the depth and desolation of your existential despair does not inspire us to help you more than we already have. We want to fix your problem. We don't want to talk to you again as much as you don't want to talk to us again.
My last call said I was cheerful and positive and helpful, and the sad voice in my head said, "Lady, if you only knew." I did say, "That's because you're a nice person." She laughed, but hey, positive reinforcement.
Jessica, thanks for the info. That makes a great difference.
ita, you're going to be a two blocks away from my home?
My ongoing saga is with my new ACA plan. My old plan was with BCBS. My new plan is with BCBS. On the healthcare.gov site, it says I'm going to be paying $471.30, after the subsidy.
My old plan ran out March 31st and my new plan started April 1st. There's my problem right there, I think. So for the past five weeks I've been calling, once a week, to tell them, hey, I'd like to pay my new premium for April, only the number on your website and paper bill is wrong. First call: Oh, right, your account has some upcharges on it and those are now illegal under the ACA, only we forgot to take them off of your new rate. No problem, have it fixed next week.
Next week: Upcharges are gone. Yay! Premium is now listed...for exactly twice the amount it's supposed to be. For the next two weeks I called in and they said they were working on it, but I should wait to pay until the corrected bill arrived. But I still have coverage, right? Of course, of course, there's a grace period through the end of the month.
Then I get a statement saying, hey, you haven't paid your bill! So that week's call, I said, look, I really want to pay you and receive coverage. Why don't you go ahead and pay the correct amount, they say. Ok, sure. It'll be corrected by the end of the week.
Last two weeks: Still being worked on. It'll be corrected by the end of the week. Me: So I'll call you again on Monday!
But seriously, health care, you are at the end of your grace period and mine. FIX THIS!
Relatedly, does anyone have experience with a specific HSA bank? Like HSABank? The only one with a local branch that offers them is Wells Fargo, and isn't Wells Fargo evil like BoA which I am just now escaping? So I'd be looking at a national bank, but I don't have any idea which ones are good.
My ongoing saga is with my new ACA plan.
Sounds familiar. My old plan was with Cigna and the new plan was with Cigna. After not hearing anything forever I called and the call was escalated. Conference call with Healthcare.gov and Cigna. Cigna says don't worry, use your old ID card we will keep the same number.
Still haven't paid for coverage and my doctor's bill was rejected because the coverage was canceled. I just got off the phone with them when I decided to see what was happening here. The results of the last call. They can't follow up until the escalation resolution stuff is 30 days old. That won't be until May 8th.
So note to family, nobody get sick, okay.
eta: my HSA is with Chase. Also a big evil bank, but as good a plan as any other I found.
Things that show my priorities are not other people's: I just looked at my panel schedule for the con, and was thankful for the fact that both of mine start after 6pm (hello, nocturnal!), AND there's nothing scheduled at 10pm on Friday, which means I can hide in my room and watch Hannibal.
ita, you're going to be a two blocks away from my home?
I was gonna say--just blasting in and out, probably no time between funeral things to see people, but PARTY AT SCOLA'S WOOHOO.
It does seem that way. I mean, if I read the maps right--we'll be at Court St near Remsen. Is that near you? What clean and cheap hotels are around there?
I live on Remsen St.
Plenty of hotels, but I don't know about cheap ones. You're welcome to stay at my place, too, but I can't promise the clean.
NU Hotel (with a hammock room!), Marriott, Sheraton, Aloft, Hotel Indigo.
I'd like to request some undetailed ~ma that a situation that has been giving me heartache over the last year may, possibily, have a solution.
And 1/4 of the reason I'm in SLC just got pulled into another meeting for the balance of my time here. BLAST. It was by the client, so I can't bitch out loud, but ARRRGGGGGG.
