And now, just to give myself a treat, I'm on the phone with the insurance company. I don't know if anyone remembers my latest "Huh, that's weird" saga, but their website was showing completely contradictory information about what we'd paid into our 2013 and FSA and what we'd been reimbursed. We pushed, and they promised to audit and figure out what was going on.
Monday, we got a letter saying that the $30 they had actually managed to pay us so far was an overpayment, and could we return that money? Even worse, it was Monday, and the phone was out, so I couldn't call and yell at them.
Today, I called them. The CSR I spoke to: "Huh, that's weird." So now I'm on hold.
Good lord, Dana. I wonder if that's in their training - "if anyone calls, say "Huh. That's weird..."
Insurance guy: "Oh, your FSA was only active for a week in October."
Me: "Nuh-uh."
Him: "Well, you'll have to talk to the employer."
Me: "And no one has thought to mention this to me any of the four previous times I've called?"
Him: "..."
I want to set something on fire.
That seems like a valid response.
Yours, not his.
The good news is that I called his benefits people, and I'm actually talking to the same woman who helped us last time, so she's familiar with this.
I think later, there will be alcohol. Not in conjunction with the fire.
I think later, there will be alcohol. Not in conjunction with the fire.
Oh, come on, live a little.
There's nothing that makes me more hopelessly outraged and helpless-feeling than those kinds of calls. Working it out~ma.
I'm feeling very "you had ONE JOB, insurance company" about this.
I have used "Huh, that's weird." Some folks find it validating that the weirdness they're seeing isn't in their heads.
Oh, and behalf of all people who are answering these phone calls, thanks for being patient. Nobody calls us when things are going well, so we can get a bit burned out on tales of woe. We know people are not happy to talk to us, giving us the chapter and verse on the depth and desolation of your existential despair does not inspire us to help you more than we already have. We want to fix your problem. We don't want to talk to you again as much as you don't want to talk to us again.
My last call said I was cheerful and positive and helpful, and the sad voice in my head said, "Lady, if you only knew." I did say, "That's because you're a nice person." She laughed, but hey, positive reinforcement.
Jessica, thanks for the info. That makes a great difference.
