After his behavior I am not sure I am amazed.

He is probably one of those abhorrent "nice guys" too.

I should clarify that the appointments were to 'meet' the walker before beginning service.

Not all new clients request this option, but when they do, since it takes roughly the same amount of time as an actual walk, we charge for it.

We make that abundantly clear and let this charmer know in multiple ways but, hey, he's grieved.

I should point out that the appts were scheduled for mid-April and he ignored is monthly invoices until he got the collections notice in August. All that stuff is auto-generated, so I didn't hear about it until he threatened to trash us on yelp and angie's list.

I'm not sure what precipitated the escalation to the AG's office, but I wish he WOULD comment on those two sites because I respond to every comment we get.

My doctor's office has a policy that a missed appointment (i.e., not cancelled 24 hours or more before the appointment time) will still incur a charge. Does your agency have a policy like that, that's clearly stated? Because if it does, I don't see how this fool could think he has any recourse.

but doctor's offices also call to confirm.

my doctor's office doesn't necessarily charge, but 3 missed appts and they may discharge you as a patient.

They need to point out how TELEPATHIC dialogue is indicated. I love this.

That is awesome.

I emailed the girl when I got back to the hotel last night, and she was like "no, you sensed correctly I wasn't into it, I didn't realize inviting you in for coffee was a signal". Pardon as I think my head against the table. Also now I feel extra-awkward for having tried to kiss her as I left.

Does your agency have a policy like that, that's clearly stated?

Yep. In big 'ol black and white.

And, as if today wasn't enough of a customer service circus, the guy who's Golden Retriever attacked a neighbor's cat...and our walker did not report the incident (cowardly bastard, shoulda been fired but was not) to us...wants us to zero out his multi-hundred dollar invoice because his dog has a prey drive and we should have somehow seen the cat under the bush and kept his dog from lunging at it.

The incident came at the end of a 3 day boarding, wherein the dog got the care we promised. We have already paid the $500 vet bill for the cat.

I said no but NOW he has all sorts of information about the incident that was not reported to us in the two weeks we've been dealing with this...and he's lowered his demand to taking a day, plus transport costs, off the bill.

If the owner decides to acquiesce, I'm demanding the employee remit that cost. Jeebus. Can NO ONE take responsibility for their own rubbish?

To change the subject, Edward Steichen came up on myMetropolitan Page A Day calendar. I think he kinda looks like Tom Hiddleston. [link] Anyway, he's definitely a famous dead hottie.

but doctor's offices also call to confirm

For me, that's not part of the contract--they say they'll charge me, they don't say they'll call me. I gotta get my ass to shit or pay the price they stated. I agreed to it by making an appointment, not by receiving a confirmation call.

Though, shit, tired of the auto-calls. Thankfully one of the last was a person, because it was a wrong appointment, so I told her so and who to talk to (I'm the assistant's best friend by now, or worst), and ten minutes after she called I got the robo call that doesn't even give full appointment details, so only mildly useful if I had forgotten.

but doctor's offices also call to confirm

For me, that's not part of the contract--they say they'll charge me, they don't say they'll call me. I gotta get my ass to shit or pay the price they stated. I agreed to it by making an appointment, not by receiving a confirmation call.

Mine, too.