You should say your name when you answer the phone at work. On the flip side, my old office doesn't have direct lines, so I think it's dumb (and sounds junior) when my boss answers, "[organization], this is [first name]."

I answer my work phone with my name, but you'd be surprised how many people break into, "I just applied to the law school online but I accidentally sent my test scores..." And I want to say, "Did I just say, 'Hello, this is law school admissions? I did not.'" I get a lot of wrong numbers. But since I am in a helping profession, I politely direct them to the right number.

You should say your name when you answer the phone at work. On the flip side, my old office doesn't have direct lines, so I think it's dumb (and sounds junior) when my boss answers, "[organization], this is [first name]."

My office does have direct lines, so I should be saying, "[organization], this is [first name]," right?

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You could, or assuming that most people are trying to call you, you could just say your name. I prefer [full name], myself, but I think that's kind of a remnant from really working my way up from the bottom of the org chart, so trying to seem extra professional when I got a more professional job.

My boss has a direct line, but she is a professor/department director, so even saying "This is Professor Smith" would help.

I say the [organization], this is {first name].

At one point we changed our name to Edvantage (instead of Center for Lifelong Learning). We have a local credit union named "Advantage". That was very confusing to callers.

Also, "This is Jesse" is too many esses, so I just say "Jesse Lastname."

I answer with my full name. Everyone who called me on purpose knows what company it is, and I'd never remember to check if it was internal or external calling.

I cover myself by answering any and all phones, including my own personal cell and my mother's phone, "[Agency], this is Aimee."

And then people laugh at me.

I'm so used to it that if a phone rings on the television I say, in my head, "[Agency], this is Aimee."

While at work, I check the caller ID - if it's work-related or I don't recognize the caller, I say "Tom here." If it's a friend, I just say something like "Hello?" or "Penguin?"