When he finally told her that he didn't need to be yelled at, she said, "Customer service says you stand there and take it!"

I wish to do more violence.

OMG, seriously. When K-Bug was flying to Boston, the flight was oversold, there was a whole line of people hoping others would take the bump free up a seat on the flight (K-Bug included) and there was this woman bitching because she had a middle seat. Hello - YOU HAVE A SEAT, hush up and get on the darned plane. That woman chewed through at least 3 of the gate agents and one manager and was still bitching when K-Bug finally got a seat and we went to the boarding line.

Now there's a man yelling at the guy. Seriously, people.

Okay, but funny moment. Bitchy!woman just said, "So when will you tell us when the plane leaves?" and the rest of the passengers basically yelled, "When it leaves!" And then we all started laughing. It was a brief moment of levity before the bitchy whining started again.

Maybe you and the rest of the passengers can tackle her and leave her in a bathroom stall.

Yeah. Or, you know, kick her into a jet engine.

It's for the good of the species.

Now there's a man yelling at the guy. Seriously, people.

I'm listening the the audiobook of "A Complaint Free World" and the author just told a story on this very subject.

Someone in his congregation watched a line of people queue up to yell at an airport desk employee...so he hopped in the line and when he got to the front, he told the woman that he didn't really have a complaint but that he wanted to give her a break. "Just type something and I'll stand here for a few minutes."

He then went on to mutter things about how much he appreciated how hard her job was and how he hoped things would get easier soon. She typed away at something. After a few minutes, she looked up with misty eyes and thanked him. He went back to his seat knowing that he'd done the best he could to lift his own spirit along with the beleaguered employee.

Lighting a candle sometimes beats cursing the dark.

I, by the way, only got up to about 5 days of being complaint-free...far short of the 21 day goal. I may try again as the new year turns.

"Customer service says you stand there and take it!"

Holy shit did she really? Why do airport employees have to put up with this? If someone said this to one of my movie theatre employees they would be kicked out without a refund.

Lighting a candle sometimes beats cursing the dark.

bless. I needed that.

I honestly wonder if I could do a day of complaint free - and really I don't think of my self as a complainer.

I guess I'd have to find some rules or guidelines or definition of a complaint.

for example - it is not a complaint to say 'ow" when you burn your finger but maybe giving long explanations about what happened and why - might be a disguised complaint

something to think about

The plane has finally left El Paso. It should be here in an hour. Then loading baggage/cleaning, and then an hour for us to get to California. I've only been waiting seven hours... Anyway. The bitchy lady and man have momentarily shut up.I would like to smack them anyway.

Oh, and thank you for the story. Several of us have tried to do similarly, and I know the guy appreciated it. It's an important reminder about compassion.