Now there's a man yelling at the guy. Seriously, people.
I'm listening the the audiobook of "A Complaint Free World" and the author just told a story on this very subject.
Someone in his congregation watched a line of people queue up to yell at an airport desk employee...so he hopped in the line and when he got to the front, he told the woman that he didn't really have a complaint but that he wanted to give her a break. "Just type something and I'll stand here for a few minutes."
He then went on to mutter things about how much he appreciated how hard her job was and how he hoped things would get easier soon. She typed away at something. After a few minutes, she looked up with misty eyes and thanked him. He went back to his seat knowing that he'd done the best he could to lift his own spirit along with the beleaguered employee.
Lighting a candle sometimes beats cursing the dark.
I, by the way, only got up to about 5 days of being complaint-free...far short of the 21 day goal. I may try again as the new year turns.
"Customer service says you stand there and take it!"
Holy shit did she really? Why do airport employees have to put up with this? If someone said this to one of my movie theatre employees they would be kicked out without a refund.
Lighting a candle sometimes beats cursing the dark.
bless. I needed that.
I honestly wonder if I could do a day of complaint free - and really I don't think of my self as a complainer.
I guess I'd have to find some rules or guidelines or definition of a complaint.
for example - it is not a complaint to say 'ow" when you burn your finger but maybe giving long explanations about what happened and why - might be a disguised complaint
something to think about
The plane has finally left El Paso. It should be here in an hour. Then loading baggage/cleaning, and then an hour for us to get to California. I've only been waiting seven hours... Anyway. The bitchy lady and man have momentarily shut up.I would like to smack them anyway.
Oh, and thank you for the story. Several of us have tried to do similarly, and I know the guy appreciated it. It's an important reminder about compassion.
I'm glad it looks like this night might end, kristin.
It always amazes me when people can't figure out what a legitimate complaint is. There are a lot of good reasons to complain about airline service, gross overbookings, canceling of flights at the last minute, obvious scheduling errors that leave a flight crewless or planeless, security checks that treat people like cattle , missing things from luggage,etc.
Weather delays, mechanical delays - no fun. But you really don't want to be flying under those conditions.
And even if your complaint is real- does anyone really believe that screaming at the gate agent will help?
And for the hat trick, the flight attendant just came around to give us mints, and one of the ladies nearby said she wanted to play Airport Survivor and vote her off the plane. The flight attendant said it's the third time someone said that and that if she doesn't stop, se isn't letting her on her flight. Nice!
Push her out at high altitude.
That would delay my arrival. More. So no.
Tempting, though.
mechanical delays
If it wasn't for the teeny tiny problem of flying a plane without a crew I wish they would tell the complainers, "well yeah the fuel line is leaking but if you don't want to wait for us to fix it go right ahead and fly!"
