...If you could step over here and tell me the specifics, that would help me out a lot. How does that sound?"
Step over here... a little further... NOW! OPEN THE TRAP DOOR!!
Spike? It's you. It's really you! My therapist thought I was holding on to false hope, but…I knew you'd come back. You're like…you're like Gandalf the White, resurrected from the pit of the Balrog, more beautiful than ever. Oh…he's alive Frodo. He's alive.
Andrew ,'Damage'
Natter Five-O: Book 'Em, Danno.
Off-topic discussion. Wanna talk about corsets, duct tape, or physics? This is the place. Detailed discussion of any current-season TV must be whitefonted.
tommyrot - Feb 22, 2007 12:53:55 pm PST #3029 of 10001
Sir, it's not an offence to let your cat eat your bacon. Okay? And we don't arrest cats, I'm very sorry.
Strega - Feb 22, 2007 12:54:06 pm PST #3030 of 10001
On the way home I saw a car with the license plate: IM DEAF. Which I thought was brilliant.
And I must say that one of the reason I'm very happy giving RCN an awful lot of money is that their customer service has been amazing. I don't think I've ever been on hold for more than a minute when I called, their contractors have always been on time and fantastically nice. That may be because they're trying to move into this area and beat back Comcast, since I've heard they're not so great in other areas, but currently they're golden in my book.
So in general, I think if a waiter or waitress has no complaints and one person gets her hackles up, she's probably wrong. It's an assumption, sure, but there you go.Yeah, but the point of the article isn't that the customer is always right. He didn't say the owner should have immediately fired the waiter, just that he should have listened to her complaint instead of getting defensive. You can say, "I'm sorry to hear that, tell me what happened and I'll speak to him about it," and then when she's gone, you can tell the waiter, "Don't worry about it; she's nuts."
I'm not saying it's easy to react calmly when someone's venting at you. But I don't think it's bad advice.
Connie Neil - Feb 22, 2007 12:55:29 pm PST #3031 of 10001
brillig
Oh, collections people. One student loan hunter told me that he could garnish my wages for Hubby's old loan. I told him that I didn't even know Hubby existed when that loan came into being and that I was in no way liable. "You're his wife." "This isn't a community property state, and the loan was incurred before the marriage in any case." "We can still garnish your wages." "No, you can't." "Yes, we can." It honestly took me two repetitions to realize I'd just descended to a kindergarten argument. "Try it," I finally said, and I hung up. Unsurprisingly, my wages were never garnished.
tommyrot - Feb 22, 2007 12:56:22 pm PST #3032 of 10001
Sir, it's not an offence to let your cat eat your bacon. Okay? And we don't arrest cats, I'm very sorry.
Hey Strega - did you just get home? You often seem to show up here around 4:45 Central (just before I usually go home).
Miracleman - Feb 22, 2007 12:56:33 pm PST #3033 of 10001
No, I don't think I will - me, quoting Captain Steve Rogers, to all of 2020
...If you could step over here and tell me the specifics, that would help me out a lot. How does that sound?"
Step over here... a little further... NOW! OPEN THE TRAP DOOR!!
Heh. tommyrot and I have similar trains of thought. Mine was:
"...if you could step out behind the chemical sheds, we'll deal with this promptly."
tommyrot - Feb 22, 2007 12:57:55 pm PST #3034 of 10001
Sir, it's not an offence to let your cat eat your bacon. Okay? And we don't arrest cats, I'm very sorry.
Yes, it's almost as if... collections people, every now and then... stretch the truth just a tiny bit....
OK, off to catch bus....
§ ita § - Feb 22, 2007 12:58:06 pm PST #3035 of 10001
Well not canonically, no, but this is transformative fiction.
Yeah, you should get more details on customer dissatisfaction. It's perfectly possible that an employee did act like an asshole. Unlikely, but that's why you ask for more information.
Off the phone with UCLA Practice Plan. Oh, she explained and she explained and she told me about my health plan coverage, but my questions made her read the entire file, not just the notes of the last call, and now she's really confused, including as to why I'm in collections since I've been calling on this since September '06 and no one has ever explained it to me.
Uh, her manager's out today, but she'll call me tomorrow.
Ugh. "As to why." I hate saying that. But I'm not fixing the sentence. I need to go refile my documents. And then nap off this incipient migraine.
Daisy Jane - Feb 22, 2007 1:00:09 pm PST #3036 of 10001
"This bar smells like kerosene and stripper tears."
On the way home I saw a car with the license plate: IM DEAF.
And I bet people still honk.
I don't think the owner should have reacted defensively, I'm just saying I think letting her know that Mike hadn't had any complaints was a good idea.
Also, HA! I just got one of those calls where the girl said her name and then waited expectantly. Had to hold in the laughter.
Strega - Feb 22, 2007 1:00:42 pm PST #3037 of 10001
Hey Strega - did you just get home? You often seem to show up here around 4:45 Central (just before I usually go home).
Heh, yes. Though it's also because I've been slacking off all week and leaving early; usually I stay till 6. And, um, post from the office instead.
Miracleman - Feb 22, 2007 1:01:06 pm PST #3038 of 10001
No, I don't think I will - me, quoting Captain Steve Rogers, to all of 2020
Also, HA! I just got one of those calls where the girl said her name and then waited expectantly. Had to hold in the laughter.
BWAH!!