That was an interesting essay, Tom. I didn't agree with all points, but...interesting.
I fell down and got confused. Willow fixed me. She's gay.
BuffyBot ,'Dirty Girls'
Natter Five-O: Book 'Em, Danno.
Off-topic discussion. Wanna talk about corsets, duct tape, or physics? This is the place. Detailed discussion of any current-season TV must be whitefonted.
Miracleman - Feb 22, 2007 11:21:36 am PST #2976 of 10001
No, I don't think I will - me, quoting Captain Steve Rogers, to all of 2020
shrift - Feb 22, 2007 11:33:05 am PST #2977 of 10001
"You can't put a price on the joy of not giving a shit." -Zenkitty
People are usually shocked that they can raise me immediately via e-mail or telephone with the website/software I support.
Liese S. - Feb 22, 2007 11:39:23 am PST #2978 of 10001
"Faded like the lilac, he thought."
Seriously, we'd be all "One time...this lady called...and she just asked for what she needed."
All right. Ima do it from now on. But if they act shocked at my lack of social graces, I'm totally blaming all of you. And they'll be all, "Your invisible friends told you to say what, now?"
shrift - Feb 22, 2007 11:40:05 am PST #2979 of 10001
"You can't put a price on the joy of not giving a shit." -Zenkitty
I just ran out of internet. How vexing.
Connie Neil - Feb 22, 2007 11:40:55 am PST #2980 of 10001
brillig
And they'll be all, "Your invisible friends told you to say what, now?"
I'll take the fault
Daisy Jane - Feb 22, 2007 11:42:03 am PST #2981 of 10001
"This bar smells like kerosene and stripper tears."
There is only one way to survive angry customers emotionally: you have to realize that they’re not angry at you; they’re angry at your business, and you just happen to be a convenient representative of that business.
And sometimes? They're just assholes.
Miracleman - Feb 22, 2007 11:42:04 am PST #2982 of 10001
No, I don't think I will - me, quoting Captain Steve Rogers, to all of 2020
I just ran out of internet. How vexing.
Turn your computer upside down over a sink and shake it. That should drain off some Internet and let you have some more.
Miracleman - Feb 22, 2007 11:44:08 am PST #2983 of 10001
No, I don't think I will - me, quoting Captain Steve Rogers, to all of 2020
There is only one way to survive angry customers emotionally: you have to realize that they’re not angry at you; they’re angry at your business, and you just happen to be a convenient representative of that business.
And sometimes? They're just assholes.
That was actually one of the points I didn't much agree with. "Pretend you're a puppet and let it slide by..." Okay, Joel, let's see how well you do when the customer indulges in profanity and ad hominem attacks. "Sir, I understand you're upset, but please stop calling my puppet's mother a cocksucking leprous whore."
§ ita § - Feb 22, 2007 11:45:42 am PST #2984 of 10001
Well not canonically, no, but this is transformative fiction.
you have to realize that they’re not angry at you; they’re angry at your business, and you just happen to be a convenient representative of that business.
I do that a lot. Explain to support that I'm not mad at them, but I'm mad that I had to call. When I am specifically mad at them, though, I try and make that clear. And get their name.
My favourite is my mother, though, who led off a support call with "Yes, hello, I'm a very angry person, just to give you some background." She's very cute. I do love her. I don't know how the rest of the call went, but I guess it's a little better if the person calling's at least self aware about the whole thing.
Dana - Feb 22, 2007 11:48:39 am PST #2985 of 10001
I'm terrifically busy with my ennui.
Wordsworth had no sense of smell.