Spike ,'The Cautionary Tale of Numero Cinco'
Off-topic discussion. Wanna talk about corsets, duct tape, or physics? This is the place. Detailed discussion of any current-season TV must be whitefonted.
If you haven't seen Grosse Pointe Blank you need to recuse yourself. Because he just wins. He's Lloyd Dobler, all grown up, and with a gun. Or seven.Oh, I did see that. I just forgot the character's name. No. Jim's better. Wait. Martin's better for you. Jim's better for me. We both win.
Jim is also Lloyd all grown up, who, as an adult, realized he has to sell something, buy something, or process something as a career.
HULK ita. CRASH! BOOM! you wouldn't like me when I'm.....oh look at that pretty dress.
Might take it to a tailor, as they might be able to repair it.
Your Dell conversations make me cry for user support. Explains why some of my users are so pathetically grateful over really mundane stuff (dude, someone wrote the Director complimenting me because I stepped him through using a rudimentary web search as soon as he called. Um? Lowered expectations much?) I really ought to look into a career managing customer support. It's about the only one of my skills I give a damned about.
It's not a pretty dress! It's rags. And the Dell Customer Support rep is acting a mixture of coy and goddamned stupid. I can't think of many more ways to ask "So how much notice will UPS give me of when they plan to come pick up the computer?"
Then she has the gall to ask if I'm satisfied with the level of service I've received. Honey, I ain't got none yet. Unless you count negative infinity as a valid level.
We're about at:
Them: Are you satisfied with the level of service I have provided today?
Me: No. I would like to know how much notice UPS will give me of when they are picking up the package. If you do not know, please say so, and if so...is there anyone who does?
Them: Ita, if you could please let me know what notice are you referring to? And we are here to assist you, if you could please rephrase the question we will be more than happy to assist you.
Me: How much notice will UPS give me of when they are picking up the computer? How soon in advance will they call or email me? The day before, or the same day?
I try not to get pissy, but I'm only human and my head is hurting and I just want the damned broken computer gone, but with enough notice to actually arrange that.
Can you just type "I WANT TO TALK TO A PERSON" over and over again?
I don't need to worry. They have taken care of this. Is there anything else that I may help you today?
Likely story.
"They're all going to be there with their wives and kids and what am I gonna say? I killed the President of Paraguay with a fork." Have not watched The Office enough to not confuse people yet.
So, of course, I become, you know, me.
>Ita, please understand that we have arranged for the pickup and the item will be picked up and you will receive an email from UPS with the estimated day for pickup and time.
So there is no other way of doing this, and the previous representative in incident 4756944 was wrong--please confirm.
Ita, please don't worry we have taken care of this.
Is there anything else that I may help you today?'
Please answer my above question. I am looking for confirmation that I was misinformed by the previous representative.
Ita, as per the last conversation , that is correct UPS will pickup the item in 24 to 48 business hours of time, between 10.00am to 5.00 pm
07/07/2006 01:03:14AM Agent (Joe Blow): "I'll send UPS to pick this up on Monday, between 10AM-5PM, will that be fine? (UPS will have the return label and the return address)."
UPS will have the return label.
Joe thought he could tell UPS what day to come. You do not. There is a contradiction here, and I'd like it confirmed that Joe was mistaken.
Ita, please understand that as we have all ready arranged for the pickup and the package might get picked up on Monday 10.00 am to 5.00 pm, but then to be on a safer side we always tell the customer that it will take atleast 24 to 48 business hours of time.
I see. Joe was mistaken. Thank you.
You are welcome.
Is there anything else that I may help you today?
Are you satisfied with the level of service I have provided today?
I am very dissatisfied with the level of service.
Very sorry to know that you are not satisfied, but then if you could please let me know why are you dissatisfied?
I ended up signing off as an "unhappy former customer." Sometimes I gripe about it elsewhere (okay, like now), but what impact will it have if I don't say something there? Sure, it mightn't work, but it can't work less well.