Grr. Tivo is like the ultimate abusive relationship. My wireless router was on the blink, so it ran out of programming info a week or so ago. I finally had some time to sit down and try to get it worked out today. Connection - fine. Now I go on and it says my account has been cancelled and needs to be reactivated. I try calling, and after ten minutes of "expected wait time is under 60 seconds" I hang up and go to the website. First off, they no longer have any way to contact them other than phone or snail mail. The fuck? Then, it won't let me reactivate because, hello, this account is already activated. So I go back to the phone and try to navigate their stupidass voice-only phone system that makes you repeat everything four times before they figure out what you're saying, and now it's saying a twenty minute wait time.
Seriously, they're lucky the service is so good, because if it was anything else? I'm so furious right now I'd be staying on hold for however many hours "twenty minutes" turned out to be just to tell them to fuck off.