MM, would you be interested in stories about crazy people and the service they demand from co-workers?
Sure. Any story relating to customer service, primarily from an employee's POV is appreciated. Because it's not just the customers that make the job suck, though they are the prime Suck Factor.
Speaking of the customer sucking...
If any of you CS wonks like me have any examples of being fucked over by the old "The customer is always right" adage, send 'em my way. I know they're out there. Management failing to support you, customers throwing that ol' workhorse up as holy writ, whatever.
MM, you've probably seen this, but in case you haven't (I'm pretty sure someone linked to it from the board).
Yes, Toddson, I have. It's informing part of that section. I think.
I propose a new phrase to replace, "the customer is always right."
We'll bend over backwards for you. But we won't bend over frontwards.
Oh! Like Homicide:
"There's nothing I won't do. But some things are gonna cost you extra."
Oh, MM, have I got stuff for you!
ETA: You could have little sidebars peppered throughout titled "Dumbassed conversations I've had."
Ooh! I like the sidebars.
DJ, send me stories. You don't have to wait to compile them or anything, just write 'em down and email 'em to me.