x-posted from Press:
Hola Buffistas!
In an effort to battle Inner Dark Side Monkeys, plus inspiration from a very cool book I just read re: Internet fandom, I'm taking a poke at mine very own creative-type project in the field of, you know...writing and stuff.
No, it's not about the Internet.
It IS about Customer Service. Since I know there are fellow CS reps hereabouts on the board, I'm requesting stories. Anecdotes. Tales From the Trenches.
Any anecdote you feel is notable and worthy of (dimly) possible print someday...whether it be about good CS stories, bad CS stories, good or bad management while you were (or are) working CS...send 'em my way, if you please.
Note that this is primarily about the CS rep point of view. If your story is about good or bad service you've received...well, make that REALLY notable. This is primarily about the reps' POV.
Profile addy is good. Credit and thanks will be given. Eternal gratitude, names shouted from rooftops, etc. etc.
Thanks.
Oh. Heh. Might this fall under the heading Sweet Revenge?
MM - would this include in-house service - net administrators or in-house tech support?
MM - would this include in-house service - net administrators or in-house tech support?
Sure, why not? I can do a section on that.
MM, would you be interested in stories about crazy people and the service they demand from co-workers?
MM, would you be interested in stories about crazy people and the service they demand from co-workers?
Sure. Any story relating to customer service, primarily from an employee's POV is appreciated. Because it's not just the customers that make the job suck, though they are the prime Suck Factor.
Speaking of the customer sucking...
If any of you CS wonks like me have any examples of being fucked over by the old "The customer is always right" adage, send 'em my way. I know they're out there. Management failing to support you, customers throwing that ol' workhorse up as holy writ, whatever.
MM, you've probably seen this, but in case you haven't (I'm pretty sure someone linked to it from the board).
Yes, Toddson, I have. It's informing part of that section. I think.
I propose a new phrase to replace, "the customer is always right."
We'll bend over backwards for you. But we won't bend over frontwards.
