'Shindig'
Got a question about technology? Ask it here. Discussion of hardware, software, TiVos, multi-region DVDs, Windows, Macs, LINUX, hand-helds, iPods, anything tech related. Better than any helpdesk!
Depending on when you go, there can be a wait for the Genius Bar. At the Chicago store they have a Powerbook at the bar where you sign in. Then they call you when your turn comes.
eta:
Be sure to make a reservation:
Or that. Here in Chicago, they told me I'd only need a reservation when they were busy, like on a Saturday.
The reservations app tells me they can't help me because of high volume -- I can't tell by reading if non Pro Care people can reserve.
IIRC, non Pro Care people can put themselves on the list online, as long as its the same day. You need Pro Care to make an advance reservation.
ita, I don't know which Apple Store you're going to, but I never had to wait more than an hour or so at the Pasadena one. It may have gotten worse, though. The SoHo one is much worse (despite having something like 15 times the number of "Geniuses")
The SoHo store is to be avoided.
TekServe is so much better, although they can get quite backed up too.
Oh? Thanks, Tom, I'll keep that in mind. Although this computer is out of warranty, so I probably won't ever end up wanting to do support that costs anything - does TekServe do free consultation for little things, like store de Apple does?
Yes. Apple more or less ripped off the whole Genius Bar concept from TekServe.
Has anyone had a problem with iTunes refusing to open? My BF had iTunes 5.x on a Compaq running WinXP, and (I don't know what precipitated this) one day he tried to open it and it said "iTunes has encountered a problem and needs to close." That kept happening. He tried downloading iTunes 6, and during installation something happened with Quicktime where it wouldn't install. So the second installation of iTunes 6 won't open either, and said it was due to "error code -3". I think he googled a bit and concluded that it was the computer's fault, and that he wouldn't have any luck with Apple's tech support. So I wanted to check in here first to see if anyone knows anything about this.
Yes. Apple more or less ripped off the whole Genius Bar concept from TekServe.
Huh. Cool. Good idea, TekServe.
Has anyone had a problem with iTunes refusing to open? My BF had iTunes 5.x on a Compaq running WinXP, and (I don't know what precipitated this) one day he tried to open it and it said "iTunes has encountered a problem and needs to close."
Does he use Eudora? There's a conflict between the two programs. I had a problem like that, but a quick Google turned up the hacky solution in a couple of minutes (which I can't remember right now but could google again if necessary).