I refer to software apps like Salesforce as “managerware”, because of how they shift work from managers onto their employees.

Tom, that sounds like a great weekend!

My team's Salesforce woes are related to its "publishing" workflow. Which Salesforce doesn't use for its own customer documentation.

Dear upper management: You maybe shouldn't be so gung-ho about AI transcription if you can't somehow stop Zoom from sending the full transcript to EVERYONE in the review meeting, even if some people were required to leave so their own performance could be discussed.

:: evil laughter ::

Oh wow Atropa that’s awkward.

Oh shit. That’s…something.

I mean it’s probably much much better that I don’t see that kind of thing as it would likely make me furious. Cause I doubt it’s everyone going “she’s the best whats the highest amount we can possibly justify paying her?” And because companies and capitalism are obnoxious (this year they took us from 1-5 rating to just 1-3 which doesn’t leave a lot of nuance!)

I'm so tired of having AI added to things or being told to figure out how to add it to something.

We don’t use Salesforce. We do use Slack, which was bought by Salesforce a while back. Slack continues to be good, and Salesforce continues to call me on my home phone number asking why we won’t try that software, too. We briefly looked at it as we explored CRMs, but went with one that is higher ed -specific. Reading upthread I'm feeling ok about that.

The Ask Sam AI thingje we use when we have to look something up (usually for a customer) has trouble with certain word and concepts.

I can't get an answer to "so we carry chicken stock" because it will spew nonsense about wal mart stocks. Or if you ask about ..i can't remember what ...it will just tell you how to do 2 factor authentication when you ask about a step pedometer.

Much of the AI influence in our industry is from Dragon dictation. Instead of the provider actually dictating the note, the software "listens" to the office visit and generates the note automatically. Listening for key words like blood pressure or diabetes the note suddenly includes paragraphs that indicate these things were discussed with the patient. Of course, tossing in the language the billing department needs for max charges. AI is also used for diagnostics and other matters but note generation is where we see it most.

I'm just disappointed that I didn't get my very own Rosey the Robot like the Jetson's future predictors promised. It isn't right that in 2025 I still have to make my own bed and serve my own coffee. What is up with that? Technology is slacking, IMO.