You have to pay money to talk to a person instead of coming in to our chat support, and I've had people pay the money just to be told "Yes, you need to click on teh Next button to continue the process." I've learned to have sympathy for people with that level of tech terror, but really, it's been over fifteen years since I started my tech support career, why are people still so baffled? And they can't blame their age, some of them are younger than me, and some of the 70-year-olds are pissed because their UNIX skils aren't appreciated anymore.

Who the hell are these people?? Computers have been a large part of the workplace for several decades now. How do they do that? It would make me crazy.

Jesse, I really hope that means you will soon have great but anonymous stories about College Kids these days!!

My pet peeve that I cannot control my tone over right now is that I work with people who cannot use browser tabs or bookmarks or the address bar. So if we navigate away from what they have set as their homepage (like our Learning Management system) the way they navigate back is to close the browser and reopen it. Like, if they need to have the LMS and another thing open at once, it blows their minds and they use two different browsers.

This is why I have so much trouble doing tech support with my mother. She just closes everything all the time! Need to check email? The only way to do that is by clicking on her gmail shortcut on her desktop. Want to look at a second document? Close Word entirely, then go find the new document!

Jesse, I really hope that means you will soon have great but anonymous stories about College Kids these days!!

Me too, but I bet we just talk about picking classes and I don't get the goods.

I found out not long ago that my mother, who does quite a lot of her work on a computer, didn't know how to drag files around or about any right-click options.

Screen shots confuse me. But that's about it.

It's the day before last of the intensive summer semester of math and stats and economics, and my body is celebrating with a nasty virus that's forcing me stay in bed. Damn you, body. I did not survive many hours of mumbling math genius professor for this.

I have seriously suggested to some of my doctors that they hire a scribe to follow them around and do their computer work. They are not trainable.

Oh Shir, health~ma.

They choose not to be trainable, Laura.