ita, I missed something -- why were you doing support?

We had an influx of new users and I have the honour to be IDed for support SWAT. I was miffed for thirty seconds that I wasn't level 2, but then I realised OMIGOD I AM NOT GOOD AT THIS. I mean, I can do it, but I am bending my nature, and I'm not good the way some people can sniff out a problem. Mostly I can keep people relaxed while I search through documents.

But...I hate escalating past me. I hate that 50% of the escalations were unlocking email passwords. I COULD DO THAT IF YOU TELL ME HOW. Installing loosely related third party apps? That's experience. I don't got none.

Ah, well. Hopefully only one more day.

Such fun. I expect you're being too tough on yourself, but I know you have high standards.

In other news, the gas has been turned back on. I feel the need to go Bake Everything just because I couldn't do so at all this afternoon....

People keep telling me I'm insanely patient. I don't think I am. If I was, I wouldn't have a steno pad covered in scrawls of "You are such a moron!" next to me.

I don't know, I just have a knack for being able to explain a process so that people can follow it. Plus the authority to just connect into people's systems and do it for them.

If I was, I wouldn't have a steno pad covered in scrawls of "You are such a moron!" next to me.

Ah, but the important bit is being able to keep that on your pad and out of your voice.

Yay Theo!

I was amused today when one of Liz's friends commented on how patient I am with her. Glad SOMEONE notices, Lord knows she can't see it.

I was amused today when one of Liz's friends commented on how patient I am with her. Glad SOMEONE notices, Lord knows she can't see it.

Ha! My sister snapped at me when I threw a pen cap at her. I had been yelling, but she had earphones in. Her opinion was that I wasn't thirsty enough, so I should have kept yelling, or waited.

I throw things at co-workers wearing headphones all the time. I usually don't even yell first. She got my patient version. Patient patient. Whatever.

Anyway, that was the only time she snapped at me, so she dealt very well. No--she snapped at me when I put weight on the foot, but that's a different paradigm.

I know you have high standards.

Me and Mr. Benz--perfection or nothing,

My TiVo doesn't see the new drive...

I don't know what to throw first.

Ah, but the important bit is being able to keep that on your pad and out of your voice.

98% of the time I can. If I couldn't connect into their computers and take over, I'd go mad.

So far the only time I snapped at Liz was when she started lecturing me for shifting her car from 2nd into 3rd at 250 rpms when I should have done it at 300 rpms. It was 6:30 in the morning. I still feel justified for having snapped back at her.

That sounds about right, Burrell.