We had an influx of new users and I have the honour to be IDed for support SWAT. I was miffed for thirty seconds that I wasn't level 2, but then I realised OMIGOD I AM NOT GOOD AT THIS. I mean, I can do it, but I am bending my nature, and I'm not good the way some people can sniff out a problem. Mostly I can keep people relaxed while I search through documents.

But...I hate escalating past me. I hate that 50% of the escalations were unlocking email passwords. I COULD DO THAT IF YOU TELL ME HOW. Installing loosely related third party apps? That's experience. I don't got none.

Ah, well. Hopefully only one more day.

Such fun. I expect you're being too tough on yourself, but I know you have high standards.

In other news, the gas has been turned back on. I feel the need to go Bake Everything just because I couldn't do so at all this afternoon....

People keep telling me I'm insanely patient. I don't think I am. If I was, I wouldn't have a steno pad covered in scrawls of "You are such a moron!" next to me.

I don't know, I just have a knack for being able to explain a process so that people can follow it. Plus the authority to just connect into people's systems and do it for them.

If I was, I wouldn't have a steno pad covered in scrawls of "You are such a moron!" next to me.

Ah, but the important bit is being able to keep that on your pad and out of your voice.

Yay Theo!

I was amused today when one of Liz's friends commented on how patient I am with her. Glad SOMEONE notices, Lord knows she can't see it.

I was amused today when one of Liz's friends commented on how patient I am with her. Glad SOMEONE notices, Lord knows she can't see it.

Ha! My sister snapped at me when I threw a pen cap at her. I had been yelling, but she had earphones in. Her opinion was that I wasn't thirsty enough, so I should have kept yelling, or waited.

I throw things at co-workers wearing headphones all the time. I usually don't even yell first. She got my patient version. Patient patient. Whatever.

Anyway, that was the only time she snapped at me, so she dealt very well. No--she snapped at me when I put weight on the foot, but that's a different paradigm.

I know you have high standards.

Me and Mr. Benz--perfection or nothing,

My TiVo doesn't see the new drive...

I don't know what to throw first.

Ah, but the important bit is being able to keep that on your pad and out of your voice.

98% of the time I can. If I couldn't connect into their computers and take over, I'd go mad.

So far the only time I snapped at Liz was when she started lecturing me for shifting her car from 2nd into 3rd at 250 rpms when I should have done it at 300 rpms. It was 6:30 in the morning. I still feel justified for having snapped back at her.

That sounds about right, Burrell.

As it was my birthday staff meeting, I was a little more free with my opinions. (Actually, I was literally biting my thumb to keep my mouth shut, which caused the ED to demand what I was refraining from saying). I got across quite explicitly that I thought the board member in charge of metrics needed to attend the Excel classes the ED was attending (and bravo for him!). The unspoken was that she needed to do so before she started blaming staff members for her not understanding how a spread sheet worked. Much less that, when sharing a document, you work off the SAME DOCUMENT, and not keep saving your own and then blaming the second person for making changes that you don't understand and don't fit into the document that you've made your own changes in. Also, one of you should be inputting, and one of you should be outputting, so whyTF is this an issue? Otherwise, googledoc it! Or whatever else pros do. Then there doesn't need to be multiple copies of various iterations of the same document.

Hence me biting my hand at a staff meeting, but I'm cute so I get away with it.

And by cute I mean chubby and harmless-looking.