Hey you guys.

I thought I'd say hi. It has been a while.

My awesome doctor's office staff is getting the HUGE stinkeye from me. Their policy on calling for refills is that refills will be transmitted to the pharmacy by the following day, which is fair (that's not the stinkeye part).

I called Wednesday for a refill, and yet CVS had nothing for me yesterday. So I called this morning to see what was up, and they told me (I am not making this up), "Oh, the fax didn't go through, so that's why it wasn't filled." Nothing else. No attempt at follow-up, nothing.

So...if a fax for a prescription fails, the procedure is to DO NOTHING? I get that primary-care physicians' offices are insanely busy. I totally get that. That's why I'm fine with the 24-hour turnaround on refill calls. But doing NOTHING when the fax doesn't go through?

I asked, "Uh...if the fax didn't go through...do you normally TRY AGAIN? Because I have no other way to actually get the medication that Awesome Doctor prescribed for me, if your office doesn't send the prescription to the pharmacy."

Them: "Well...a PA could call it in."

OKAY DO THAT YOU ASS.

If my doctor wasn't so entirely stellar, I would have left his fucking practice a long time ago because of his terrible staff. Good god.

That is definitely stinkeye worthy.

I used to have nightgowns that looked like pretty pretty dresses. But that was when I was, like, eight. I haven't worn nightgown in years.

Yup, the kiddos are seven, believe it or not. It seems both ridiculously long ago and not long ago at all.

How are you feeling ita?

Hey, ita.

That makes no sense, Steph. I can't believe they didn't even apologize.

Heya ita. Missed you.

I do not want to be awake. Also, had way more dreams last night than usual. All about friends being in my house (but it was some other house) and I wanted to have fun with them but had work to do. One was asking if we should make fruity beer or "crunchy" beer (apparently we were planning to brew beer?) and another one is apparently a realtor, in my dreams, while her girlfriend has a cigar that she wouldn't stop chomping on ( though it wasn't lit). Uh, ok brain.

Hi, ita!

That makes no sense, Steph. I can't believe they didn't even apologize.

They are consistently, epically bad. I once called to get a refill on an inhaler, which is albuterol. The staff member on the other end of the phone said that it wasn't in my records. I said I had had an Rx for years, so it had to be. (I specifically used both words: albuterol AND inhaler.) She got huffy and said she would go talk to a doctor.

Comes back, tells me that they're calling in an Rx for atenolol. Which is a pill for blood pressure, not an inhaler for asthma. I kind of lost my shit at her, and suddenly she found albuterol in my records.

I did, in fact, talk to the office manager about that episode (and she was hugely apologetic), but it seems very little has changed.

Hey, ita's back!

Steph, I feel like that sort of thing is totally common for doctor's office's, and it's so shitty and I have no idea how it's the norm.

omg guys - so remember how the guys in my office were doing the wakkadoodle 7 day, cabbage soup diet. Well one of the guys has and has had GI issues. HE IS NOW IN THE HOSPITAL WITH AN IMPACTED BOWEL! what in the world was he thinking. He may have to have surgery since they were not able to clear it over night.