I hope that restful renewing sleep happened without injury, Ginger! Yeah, the fridge issues are not well timed. When this happens to me I am generally appalled at how old some of the content is and how many items I don't even recognize.
Mmmmm, Jazzy! I love jazz so am very jealous.
Hil, I am so in your camp when it comes to yelling. The yelling types don't get how much it disturbs me. I've taken to warning them up front that it has the opposite of the desired result with me. I have a few yelling customers and I have told them straight up that I am there for them to solve their issues, but they are not allowed to yell at me or my staff. Period. The response has been pretty good. As in they get all sheepish and apologetic because they know it is unacceptable behavior.