{{askye}} I'm so sorry your gram is having these issues. The way my mom's cardiologist explained these things to us when Mom had issues was that it wasn't that she had 'heart disease', in Mom's case it was that she had a 95 year old heart. It isn't so much that it isn't predicted, it is that it is not unexpected. Not that it makes it any less scary and upsetting. I hope both you and Grandma have much better days today.
{{Suzi}} I hope that Kel can take the employee's attitude to heart. No doubt she is protecting Jack because she feels responsible too. All of you working together will get Jack where he feels safe.