Or else kidnap one and laser-scan him myself.
I'm not saying I want to be part of committing any crimes, but if I should drop by during the...data collection process, would that go amiss?
I have laid myself out there as responsible for the fuckup yesterday (one of those buck passing things--I haven't asked any of the people who were supposed to have done stuff why they didn't--it's on me to be totally sure they did at the time, plus test more--lesson learnt), and still not gotten chewed out for it. I think I may escape with a stern glance from my management, but there's a review meeting tomorrow morning, and the hardasses will flay me alive.
As a business analyst, the short version of my job is to represent IT to the business users, and represent the business users to IT, but I live on the IT side. My primary business users are IT in all but name, since they manage the websites and do extensive JavaScript coding of a lot of nifty functionality. So they're both understanding and demanding in similar amounts.
Business just told me they're escalating over my head to my boss and manager--not because of anything I've done wrong, but because we as a group aren't inspiring confidence.
Sigh. That call took an hour, and just two minutes to harbinge to my manager. I wish I disagreed with the business, but as noted, in the end I'm IT, and that's where group loyalties (and paycheques) lie. I used to be part of a much more productive team that solved their issues, and recently, the past almost year, we've done jackSHIT outside the two big projects I dragged to completion. They have every right to be disgruntled and worried.
I don't know much about big-r relationships, but professionally I feel that matching urgencies is one of the simplest things you can do to improve a situation. I swear I read about this in a Scientology article, but I got to the conclusion independent of Xenu's enemies.
It's just...if they have every right to feel this is urgent, don't be overly laid back. There's inspiring confidence and calming them down, but there's also looking like you either don't get it or don't give a fuck. And I feel we've been doing the latter when we should have been doing the former.
Let them know you empathise! And then take them where you need to be. None of us are in a position to yell "There's no crying in development!"
::ugh::
Maybe I should take lunch and doodle.