Sox,
I just meant you may want to open up accts in a new place ASAP so you can be ready to bail as soon as you need to.
I'm with Maria about escalating it to a manager, but you might need to write the corporate overlords by the time this is finished.
OCC really helped when a certain person I know had to write them to complain about his mother opening up a credit card in his name, maxing out such card (I don't now know if it was 1 or 2 cards) and then not paying the bill.
Yes. That was a low point in the mother-son relationship.
What happened Sox?
I want to shout it to the boards, but since it seems to involve employee bank fraud, I'm fielding questions in email.
Yikes, Sox. Good luck getting it all straightened out.
Thank you, Sox. Not for being defrauded, but for giving me something I can potentially help fix. I like doing this kind of stuff. Unfortunately, I can't fix cancer, which is frustrating, so jackass bank employees will feel the displaced rage and frustration (by proxy) instead.
Maria,
I wonder if Sox may need to file a police report?
Sox, threaten them with filing a complaint to the governing regulatory agency. It's either going to be the Office of the Comptroller of the Currency or the FDIC.
Not knowing what happened or which bank is involved, I can't speak with certainty. But if the matter involves possible violation of any of a number of consumer protection laws, and the bank has more than $10 billion in assets, you'd want to go to the Consumer Financial Protection Bureau. Note: $10 billion is fairly large as banks go, but not super-large.
Q&As can be found through here.
so jackass bank employees will feel the displaced rage and frustration (by proxy) instead.
bring it. I fully empower you to take out all your rage on this guy. I am bringing some of my own. Also, want some Pirate Booty?
FredPete, thank you for the Q&A's. Also, insent.
It would not hurt, assuming the local authorities would be willing to take her complaint. She may be in a grey area, where regulatory remedies are pursued instead.
I just meant you may want to open up accts in a new place ASAP so you can be ready to bail as soon as you need to.
good point.
She may be in a grey area, where regulatory remedies are pursued instead.
Yeah, jury is out on this so far. I'm still in this WTF place. Seriously? People can do this and feel that it's not a big deal?