Admittedly, in the past when I've called for a refill, sometimes I would tell them the generic name, when it was in the record under the brand name. But that, to me, is a failure of their software -- both names should be in there.

No, that's a failure to train personnel working in a medical environment. Either the receptionist should recognize generic (chemical) names when she hears them, or she should immediately be transferring you to a nurse or someone else who does.

Can I just say, eating oatmeal makes my throat sting. Bother. Bother. Bother. I think I should give the cats their snack, and then go back to bed.

(((WS))) (((smonster))) Feel better both of you.

Admittedly, in the past when I've called for a refill, sometimes I would tell them the generic name, when it was in the record under the brand name. But that, to me, is a failure of their software -- both names should be in there.

No, that's a failure to train personnel working in a medical environment.

It's happened with every person, not just this one. I really think they have crappy software. It shouldn't be that hard to program it so that if they type in "Tylenol," it also shows "acetaminophen." Because I'll bet most people call for refills and just read what the label on the bottle says, and often it's generic, since that's what pharmacies/insurance do. But if the doctor wrote the prescription as "Tylenol," apparently that's what goes in the record. So if I asked for a refill of "acetaminophen," they'd scan the record and tell me it's not in there.

Either the receptionist should recognize generic (chemical) names when she hears them, or she should immediately be transferring you to a nurse or someone else who does.

Honestly, I don't expect them to know generic and brand names for all the possible drugs that all the patients in the practice are prescribed. That's a crapload -- in the hundreds, if not thousands. That's too much to just automatically know. But that's why software that DOES know is a good idea.

Honestly, I don't expect them to know generic and brand names for all the possible drugs that all the patients in the practice are prescribed.

I'd expect them to know something as commonly prescribed as albuterol, though.

I'd expect them to know something as commonly prescribed as albuterol, though.

Ah, fair point. I though you were just speaking generally.

And the thing is, I edit pharmacy stuff, and I don't have a clue what the brand name for albuterol is.

smonster, have you tried Aloe Vera gel with lidocaine on the PI?

I always keep some on hand in the house for burns and rashes and the stuff is magic, esp. with the Lidocaine to settle things down.

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Heh - now that I think about it, neither do I! It's been decades since I've had to use one, and when Dylan was on albuterol a couple winters ago it was nebulizer capsules, not an inhaler.

Aimee, I don't know all the details of what's going on in your class, but I do know a wee something about incompletes, from both sides of the issue.

I should preface this by saying I am fairly lenient about giving incompletes. I don't see the value of withholding it if a student needs one. But I do have to comply with school policy, which obviously varies by school. For example at my school the college policy is that incompletes must cover less than 50% of the course work, must be completed within a year, and must be for a recorded reason that presented itself after the university Withdrawal date.

If you're professor is indeed being a hard ass, then going over her head may be effective. But prepare yourself for the possibility that her department head will side with her. And if she's saying "no" because the incomplete would go against policy, then the department head won't have any more leeway than she would in the matter.

Burrell - I match up with all of those and believe that I match the policy.

And I just got another email from her stating that if I email her again, she is going to report me to the Office of Student Conduct and Community Standards because I am being "disruptive".