Also, I can't believe what we don't have documented. Yikes. It's just living in one guy's head.

How our biggest client's timesheet system works pretty much lives in one guy's head, who happens to be me.

They finally figured this out and are hiring someone to document it. They figure it'll take a year....

Sometimes I include what I think I know too.

The other thing I've learned? Don't provide too much information. Don't explain or give the background. Counter-intuitive, I know, but people who won't read the whole goddamn email will invariably get lost in too much information and default to, again, responding only to the first question they see. Corollary: put the most important thing first. I learned that from my sister.

When people say pigtails, do they mean twin ponytails? What if someone says "a single pigtail", do they mean a braid? Or a single ponytail?

I mean what you mean, and the rest of you are all crazy.

Zenkitty's system is the one I use. Sometimes I include what I think I know too.

I think I might do bullets too. But if I'd been in the office I'd have just turned around and asked him, which would have exacerbated the documentation problem, since he's technically supposed to be the one maintaining that sort of info. I'm gonna have to lay down the law on that one. I can't find any documents more recent than Feb.

But I did say "I thought A and it seems B" and his answers were all C, and WHY DID HE GO HOME ALREADY????

It's possible my work day is effectively over and I should just watch Leverage S2.

At least I got one call in where I was told by senior management I'd done exactly the right thing. Otherwise I'd be uber-frustrated and feeling useless right now.

And I have a meeting tomorrow carried over from previous PM where people haven't even bothered to decline. When I asked their PM about it, he told me to just document who showed up. One of his guys is showing up! Just one! Exert some influence! FORCE THEM! Or...let me cancel. There's something I'd rather be doing online at 11 tomorrow.

Okay, it appears I've pent some stuff up. Leverage it is.

tommy, for the good of everyone, start writing things down!

I have a boxcutter on my keyring. I used to keep a Leatherman with a decent blade in my car. I wonder where that is.

Oy. Work has really ramped up, leading to little 8-5 Buffista time.

I kind of like when I'm busy, though, as it makes me feel like I'm useful.

tommy, for the good of everyone, start writing things down!

That's what the source code is for.

Well, I did write a guide on what to do if the server dies and everything has to be rebuilt.....

That's what the source code is for.

I...I think I hate you.

But of course your source code is totally thoroughly documented, right?

I think documentation exists on our software, but no one gave it to anyone who actually has to use it. When they rolled out the new workflow management software 2 years ago? They gave us a 30-minute training session and no instruction manual. We were *lost*. On a fucking island with a smoking monster. It was epic.

I swear, ita, it seems like you work at my company doing my job. I can't prioritize if no one shows to tell me the effort and implications.

Also, the day before the push and I can't find my developers? Not on.

I will just be happy to get back home to Los Angeles for a couple of weeks. This winter/spring has involved altogether too much time away from my beautiful wife and wonderful home.