DW called. We are switching OBs. She called our pediatrician, who we loved, and he gave her a rec for an OB who is affiliated with our hospital and we have an appt. with her Wednesday morning.
She spoke with our current OB and the asshole there wasn't even apologetic, even when DW told her how upset we both are. I can't even believe the incompetence. DW also told her that we are not paying at 70% as they never informed us of this change. Office woman claimed Dr. would "probably" make an adjustment so we'd pay at 90%. Dr. is getting an angry letter - one of many, I'd assume.
I just can't believe our "luck." It seems like this kind of shit happens all the time with us. Here's hoping the new OB is good...
GC, I'm glad there's a potential solution, and I hope the new OB works out well.
Hooray for DW of Glamcookie! Well done. I hope the new OB is as good a match or you as the pediatrician.
I'm so glad DW jumped in and gave them what for and got everything straightened out. What assholes they are.
May I ask which hospital?
The times we've been forced to see out-of-network docs for Dylan's sick visits (not every ped in the practice takes the same insurance), the office has ALWAYS taken care of the billing for us. (The one out-of-network bill we got accidentally from the insurance company, we called them and they immediately said "Oh yes, that's not your fault, don't worry, we'll take care of it.")
It is NOT THE PATIENT'S JOB to deal with administrative fuck-ups on the part of the office management. Not even a little bit. I am so angry at these people, GC!
And thank you for the offers of assistance and the shared anger. I am still really upset, but I'm ready to be out of that office. I so wish we had followed through several weeks ago.
Aims, we're delivering at Providence Tarzana (formerly Encino Tarzana).
IOpreggoN, I'm pretty sure I didn't used to think spicy California rolls went with Starbucks chai. And yet, so delicious!
GC, I'm so glad DW was able to find a solution. I think you need make sure the new OB's office gets on the stick to get your medical records from the old office, a.s.a.p.
DW is picking up a copy of my file from their office on her way home. They charge a $50 fee for this, which had better be waived but I'm not holding my breath.
