P-C, how long have you been a customer of Comcast?

Two years in Ann Arbor, three years here.

My chat experience with them was dismal

The first time I tried a few months ago, the guy just told me I wasn't under a contract so I could do what I wanted. The end.

but I shall try it to get the discount you got. What did you say to them??

I said that I was considering switching to AT&T or Astound since they have lower prices and asked if they had any special offers for loyal existing customers. "Richard" got right on it. It took him a while, but he found a promotion that gives me $20 Internet and $25 cable for 6 months (not including DVR). That's even better than the $69.99 cable/Internet package that's on Comcast.com that I think is actually available to any existing customers, so point that one out if my sweet deal is related to how long I've been with them.

I can't believe I just saved myself $435 by being mildly assertive.

Thanks. My first 6 months promo ended recently and I downgraded to basic digital cable and internet and my bill is $130+! I have two cable boxes, as well.

Yeah, my bill was $150+. It's ridiculous. If a Customer Service person can't find you a better deal, I think you can get the $69.99 deal straight off of Comcast.com. There is nothing in the Terms and Services that restricts it to new customers. You just have to ask for it. They won't just lower all our bills as a courtesy even though we're all eligible.

Is the $69.99 with internet?

Okay, am on chat right now. Her first offer is lowering my bill to $99 for 6 months. I am pushing for more (I want HBO back--I miss "Entourage").

Yep.

Also, I just realized that my landlord is probably not raising my rent, since he could only raise it 0.7% and he hasn't given me 30 days notice. So that's cool! I wonder if I can get a loyalty discount.

Her first offer is lowering my bill to $99 for 6 months. I am pushing for more (I want HBO back--I miss "Entourage").

Is that $99 with HBO? Because that would be like the $69.99 plus...$30 for HBO? That's not right. Yeah, push! (If it's not with HBO, that's bullshit, since the other deal is right there.)

Shit. I'd put towels up around the door seals. They're dry. Have drip. Gotta be under the thresh-hold. Must hunt up paperwork and contact roofer who put the roof on.

Is that $99 with HBO?

Nope. Now she is wanting to transfer me to sales; did that happen to you?

[ETA: I love that my "analyst" is named Zildjian]

I just called Comcast. They're coming in on Sunday to replace my dvr (there's a glitch that has it sometimes not recording something if certain things happen in conjunction, which has happened three separate times in the past week and pissed me off), and it occurred to me to see how much it would cost if they were to also put in a cable connection into my bedroom and add a second box for the tv in there. It's only another $26 for the installation and $5/mo. for the second box, but the guy coming in this week is booked so he won't have time--I'll have to wait until next Sunday for the installation, which is fine with me.

I called Comcast a month ago cause my rate jumped up. The gal I spoke with gave me back my discounted rate and said that it is good for 6 months, but honestly if I call back at the end of the 6 months they can keep renewing the discount. I just get internet cause my cable is part of my rent.