What you need to do is check the paperwork and ascertain where it said you had to bring it in within 90 days and make sure you emphasize that at no time was this made clear to you even during repeated phone calls.

My paperwork says that an appointment will be made for the ninety-day mark and nothing else is promised nor implied, but it sure isn't clear that the ninety-day mark is a DEADLINE.

I like the "write a letter" plan. Because it's not a phone call (then you get to be snarky about "I did what I said"). Maybe an email. Also, that way, you can lay out the whole thing without interruption.

I'm just trying to figure out the right contact information for those avenues.

I'm just trying to figure out the right contact information for those avenues.

ION. I woke up around 11am. I sat down at the computer to see what tools I need to change out the windshield wipers. Somehow, my computer has not made it to that site yet. It's nearly 1pm now. I'm hungry. And haven't done ANYTHING. Yup, it's the weekend.

PC, that warranty info I gave you in your LJ is from Mazdausa.com [link]

Also it lists:

HEADQUARTERS
Mazda North American Operations

P.O. Box 19734
Irvine, CA 92623-9734

Attn: Customer Assistance Center
1-800-222-5500

I think CC to the owner/manager of that dealership would also be good.

Oh my, I just found this on your dealer's website: [link]

Project 100

Welcome to Oak Tree Mazda. Located on Stevens Creek Blvd, serving San Jose, San Francisco, and Oakland. Oak Tree Mazda is the Bay Area's premier Dealer for new Mazda and used cars. We want you, and every one of our valued customers to feel welcome, comfortable, and to be thrilled with your new car purchase.

Project 100 is "our goal to provide 100% customer satisfaction to 100% of our customers - 100% of the time!" For you, Project 100 means that we will provide you with a better environment, a higher level of service, and VIP treatment. We will go out of our way to exceed your expectations, and provide that "something extra" you won't get from other dealerships.

ETA:

They also have a link to a "Testimonials" website where you can rate your experience with the dealership... Heh.

Ahahaha! I didn't see that Project 100 thing, but I did see the Testimonials section. I imagine they will not publish mine on the website.

I think CC to the owner/manager of that dealership would also be good.

Right, but that's the information I can't find! I'm just afraid that my letter will somehow end up directly in the salesman's hands instead. I don't want him to call me up or something.

I'm just afraid that my letter will somehow end up directly in the salesman's hands instead. I don't want him to call me up or something.

Dude, so what if he does? He was in the wrong here and clearly, he knows it, based on how his behavior changed when you said you were going to call.

I am conflict-averse! And I feel like I am going back on my word by still complaining after I said we were good. Plus, I just never want to speak to him again.