I'm on hold with Travelocity's Customer Relations department so I can yell at them about fucking up a ticket of mine. They keep insisting it was booked correctly. I say, considering that the Delta agent at the gate said "You're not on these flights," that it was not booked correctly.

Nor do I feel inclined to accept their offer of $50 off a flight/hotel package. I'd love to know what makes them think I'll be using their services again.

9 minutes before someone picked up my call. Now I am on hold again so she can look up the details.

News flash: Minnesota's Supreme Court has declared Democrat Al Franken the winner of the state's disputed U.S. Senate race.

Is this it, or do we go to a higher level?

Is this it, or do we go to a higher level?

Depends on how badly Pawlenty wants to be President.

Is it wrong of me to want Palin to stay a public figure for the entertainment value?

Public figure = good
Public figure holding political office, whose decisions affect people = BAD

The decision was unanimous. It would be hard for Pawlenty not to sign off on it.

Dana - ask to speak to a supervisor. It is amazing how some customer service agents can't think beyond the basic script.

In making some of the calls regarding my mom passing, I had one agent insist that she had to speak to my mom. I kept telling her that she had died but she insisted that I didn't have the authority to speak on her behalf without mom's permission. Uhhh, ok.

My guess is that it isn't over until the federal courts are done with it too.

I kept telling her that she had died but she insisted that I didn't have the authority to speak on her behalf without mom's permission.

You could put her on hold, come back and tell her you were the mom and instruct her that she needed to speak with her daughter due to her having passed recently. It could work. (that is a lot of feminine pronouns!)

Wow, Suzi, that is some impressive customer service cluelessness!