Dana - ask to speak to a supervisor. It is amazing how some customer service agents can't think beyond the basic script.
In making some of the calls regarding my mom passing, I had one agent insist that she had to speak to my mom. I kept telling her that she had died but she insisted that I didn't have the authority to speak on her behalf without mom's permission. Uhhh, ok.
My guess is that it isn't over until the federal courts are done with it too.
I kept telling her that she had died but she insisted that I didn't have the authority to speak on her behalf without mom's permission.
You could put her on hold, come back and tell her you were the mom and instruct her that she needed to speak with her daughter due to her having passed recently. It could work. (that is a lot of feminine pronouns!)
Wow, Suzi, that is some impressive customer service cluelessness!
My guess is that it isn't over until the federal courts are done with it too.
Does Coleman have the financial means to keep going? I haven't followed that closely, just notice when new decisions happen. What a fiasco.
Dana - ask to speak to a supervisor. It is amazing how some customer service agents can't think beyond the basic script.
At this point, I am on my fourth customer service person. Three of them were when I called from the Minneapolis airport, including one supervisor. I have also filed a complaint by e-mail, and then told I had to mail them a letter.
They're so sorry for the inconvenience! Would I like a $50 credit etc etc etc. I don't have to use it right now!
That's like the Chinese restaurant that offered me a free meal after I found half a roach in my take-out.
A very funny LOL cat! (Well, it made me giggle.)
I had a fedex pick-up today from my house. the window they gave me was 8-5. They JUST got it. GAH I hate that. AT this point I was so frustrated I almost wish they had no showed so that I could get furious with someone. But no. Just a trapped in the house day.
Umm... whoops?
After returning last week from a secret trip to Argentina that his staff and wife didn't know about, the Republican governor admitted to an extramarital affair and said he had seen his mistress three times in the past year.
But he told The Associated Press on Tuesday he had met with Maria Belen Chapur seven times, including five visits in the past 12 months. Sanford also told the AP he'd "crossed lines" with other women, although Chapur was the only one he had sex with.
[link]
Homes needs to resign, like now.