good advice dcp & beth.
edit: Ginger too!
Zoe ,'Serenity'
[NAFDA] Spike-centric discussion. Lusty, lewd (only occasionally crude), risqué (and frisqué), bawdy (Oh, lawdy!), flirty ('cuz we're purty), raunchy talk inside. Caveat lector.
good advice dcp & beth.
edit: Ginger too!
People do tend to flip out around funerals and services, Nora.
text I just sent tom: "OMG, everyone is crazy except for me!!!"
It will all unfold. I just hate everyone yelling at me. I just have to deal with it though.
I believe in "the customer is always right" up to a point, at some point you have to let the customer know that there is a line and he's stepped over it.
At some point "we stand behind our employees and thank you to take your business elsewhere" is a good one, too.
The trick, as these things usually are, is finding and dancing along that line.
Unfortunately too many times I have been involved with situations where the line has been, in my opinion, in the wrong place.
"OMG, everyone is crazy except for me!!!"
and knowing is half the battle!
You should pile up lots of karma points for being the not crazy one, Nora. Perhaps if you weren't the one dealing with it you would be on the other side with the crazies. Strength and peace ~ma coming at ya.
Yeah, Daniel. That line is a tricky fucker. I know I've had it in the wrong place more than once. There have been instances where the customer was wrong too. Like the time this couple got caught theatre hopping and they asked the usher who caught them to write a letter of apology.
hey the rose parade is still on! horsies!
It is a balance, Daniel. The customer is always right, but no human gets to abuse me or my employees.
and I would add...No customer is right at the expense of my other customers
ION: I made the mistake of trying to make a mug of cocoa side by side with another mug of hot Earl Grey this morning.
Murphy stopped by with his law.