I am now going to share with you the magic ingredient that made it work: The customer service reps were authorized to fix whatever problem people called in with.
Ah, what a lovely Paradise you must have lived in.
The rest of the world evidently decides that they have hired retarded monkeys who cannot be trusted to address problems without somebody holding their hand. And then they walk away, leaving no hand for the monkey to hold.
Given authority and back-up, the reps confidence level will soar, problems will be solved and satisfaction will skyrocket. Lacking that...well, you have what we see all around us today. Resentful reps, tired of being screamed at by people on the phone, tired of being treated like mentally challenged criminals by their superiors and feeling the frustration of being asked to help but not being allowed to do it. With no incentives to really try anyway.
Oh, Cashmere. I would have flipped too. Grrr!
Seekrit Message to Cash's DH:
Dude. Just no. Seriously.
Listen to your survival instincts.
I like cheese.
What? What are you talking about, Aims?
Crazy woman.
I'm just impressed you didn't shove the Magic Eraser somewhere painful and hard to retrieve.
I'm just impressed you didn't shove the Magic Eraser somewhere painful and hard to retrieve.
I think Cash may have already shoved the the crayon there. Grrrrrrrrrr in direction of Cash's DH.
Yikes, Cashmere. At that point I'd probably have turned into contrary!Jars and marched upstairs to draw on the walls with Owen. Which is another good reason I shold never have kids, methinks.
I'm just impressed you didn't shove the Magic Eraser somewhere painful and hard to retrieve.
I think Cash may have already shoved the the crayon there.
The thought crossed my mind more than once.
Of course now we have to spend the next couple of days with a frosty air between us because there was angry yelling. There are no winners, even though I think I'm right.
Oy, Cash. I'm sorry you had to have an argument about this.
Our puppy had some gastrointestinal distress last night that meant she asked to go outside every 20-30 minutes from about midnight to 3 a.m. Which means I got up and took her out every 20-30 minutes from midnight to 3 a.m., but did so from the spare bedroom so we wouldn't wake my DH. At 3:30, the pup seemed better and was sleeping soundly, while I was freezing in the guest bedroom so I carried her back to our bed. At 5:30, she asked to go out again, and I took her. When I got back, the DH announced that he'd take over for the rest of the night.
Dude, I get up at 6. Thanks bunches.
Then, while I was clinging to that 30 minutes of sleep, he went and fed her the kibble we decided at 3:30 was the stuff that upset her system.
He's spending the day with her.
Something in the water must have made our DHs temporarily stupid and insane.
