I interrupt the awesome conversation to spam the thread with a link to pictures of my new hair.

[link]

Please return to awesome conversation.

MM, have you seen the documentary "The Corporation"? It posits (only slightly tongue-in-cheek) that corporations display all the traits of sociopaths.

Aimee, your new hair looks great.

So...I wonder what would happen if someone started a customer service company that really did want to and try to deliver customer service?

Here's what I think (but I may be delusional): 1. They would have to be an independent company that other companies could outsource the work to. But unlike now*, the CS reps would have to be totally knowledgeable about the product. The CS company would therefore want to specialize at first, and then have separate branches for different areas of expertise.

• referring to outsourced call centers

2. They would have to focus on employee satisfaction, and on getting an retaining motivated, competent people who are okay with sitting at a phone or computer talking to jackholes all day.

1 + 2 =

3. They would have to have a huge amount of initial capital.

4. They would attract the good CS reps from the suck companies, so they'd be competitive really fast. Their business would grow really fast, and they'd be able to charge the companies using them a lot.

5. They'd need to continuously fold a lot of that money back into training and employee morale, so profits wouldn't be tremendous (at first).

6. Once the jackholes starting having positive CS experiences, a lot of them would quit being jackholes. Some of them wouldn't, but a strong, profitable company could turn those people away. "I'm sorry, sir, but our reps' time and expertise are too valuable to allow them to be subjected to that kind of abuse." (hang up) (block Caller ID for 24 hours).

....

Sorry. I've been telling people how to run their lives all morning. It's kind of hard to stop.

and I confess that if I ever had kids they'd likely get called things like India or Serendipity or Shazam.

One of Mal's friends is named India. It's a lovely name. Of course, their family cat is named China, so sometimes it gets confusing.

I wanted to name a daughter Avalon or Nairobi, but was overruled on both.

Very nice hair, Aimee!!

Great hair Aimee.

So does anyone have any advice about the 2nd interview I'm going to fairly soon?

Love the hair Aimee!

askye, ask questions or mention things that let them know you've been thinking about what y'all discussed in the first interview.

Aimee looks awesome!!! Duh, but even awesomer!

re: Raq's proposal.

Sounds neat. Also sounds like a pain in the ass to put together. Somebody should, but I am way to lazy.

I have occasionally considered starting my own CS consulting business. I would go around to call centers and whatnot, observe how they do things, listen to calls, talk to the reps and then tell companies what they need to do to get more out of their workers and up overall customer satisfaction.

But I gots no cred, mang. No juice a'tall.

You will after your book comes out.