2 things.

1) You know how sometimes people call you, and they're busy yelling at someone else when you answer the phone? You know how it's really loud in your ear, and really, really rude? What would your reaction be if the only part of the sentence screamed in your ear was, "I DON'T HAVE THAT KIND OF CLASS!"?

2) 3 hours and 30 minutes until I'm on vacation!

And that's before I tell them about time zones...

"I can't tranfer you directly, as the phone systems in that office are not compatible with ours -- in fact, they're not even on the same continent, but that's a niggling little detail -- but more importantly, even if I could, those people are not in their offices at the moment. In fact, if I could transfer you directly to the person with whom you wish to speak, I think they will be less than pleased about you waking them up from a dead sleep."

happy birthday Beej!

and i just got an email from my mom saying she knows what she was doing 44 years ago today.

Once a friend called me at work (before we had our phone system) and her dog Harpo started barking while she was waiting for someone to answer the phone. She yelled, "Harpo, quit it!" just as my boss picked up the phone. My boss thought it was some bizzare prank call and hung up - he thought the person calling had yelled out, "Purple stomach!" at him after he answered the phone.

"I need your CEO's phone number."

"I don't have it."

"You don't have the number for your own CEO."

"No, sir."

"Don't you have an employee guide?"

"I do, but he's not in it."

"Well, how would you get a message to him, if you had to? Other than email?"

"I'd go downstairs, turn left, go down the hall, and knock on his door."

"Oh."

1) You know how sometimes people call you, and they're busy yelling at someone else when you answer the phone? You know how it's really loud in your ear, and really, really rude? What would your reaction be if the only part of the sentence screamed in your ear was, "I DON'T HAVE THAT KIND OF CLASS!"?

Depends. Ideally (for the sake of, you know, keeping my job) it would be a barely suppressed guffaw that either they wouldn't hear or I could play off as a cough.

Ideally (for the sake of telling the truth) I would say: "Well, nothing we sell here will help you. Thank you for calling [company]" and hang up.

I get telemarketers calling at work. I can generally tell them from other sales people because the telemarketers don't introduce themselves and their company (as a rule). I always tell sales people that I have to take a message and can't garauntee a return call and the telemarketers get put out because they can't take incoming calls. Or they'll offer to call later.

That's the point I get to say "I'm sorry but we don't do business with companies who are unable to provide contact information."

Although sometimes sales people don't get the hint that they probably won't get a call back with the "I can't garauntee a return phone call" and will pester me. I've handed out the messages! There's nothing I can do ! I suppose I could stand over whoever it is and make them call the sales person back but since we're talking about my superiors I don't think they'd like being bossed around by me!

...okay I will admit to sometimes throwing away the message. Depending on what the company is selling.

"I need your CEO's phone number."

"I don't have it."...

I used to get this all the time at my old job. Dude! We're an international company with billions of dollars in assets involved in dozens of markets! Do you really think Schmoe Customer Service Rep is going to be able to just dial up the CEO? "Hey, Jim, yeah. It's Joe. I got a customer who'd really like to chat with ya."

Thing I almost said in that situation:

"I want to speak with your CEO, transfer me to him."

"I can't do that, ma'am."

"You can't transfer me to your CEO?"

"No, ma'am."

"How do you get in touch with him when you need him?"

"We use the CEO-signal on the top of our building, ma'am. Generally, he comes pretty quick."

At one job where I had to answer phones, people would try to trick me into transferring them to the CEO. They'd ask to speak to "one of their consultants" who was in our office. Then they'd say that this "consultant" was meeting with the CEO in the CEO's office....

"How do you get in touch with him when you need him?"

"Ummm..... I am a lowly customer service rep, there are exactly ZERO situations when I need, or am in fact allowed to get directly in touch with our CEO."

"No, obnoxious and brain damaged customers howling for instant gratification are not on the list of exceptions to that. In fact, there is no list of exceptions where I'm allowed to get directly in contact with our CEO. In fact, all I get is a stapler, a pad of Post-Its (TM) and a list of times I get to go to the bathroom."