"Hey, you're an asshole, but you're a quiet asshole. While I'm dealing with you sitting there being passive-aggressive, I'm *not* dealing with a screaming fuckwit with poor grammar. So you can hang forever, if you want...it will neither bother me nor change the situation."

Wrod!

I wanna call and order something from MM's company and ask for Pegasus delivery.

They apparently haven't thought through the Customer Service Rep mindset which says: "Hey, you're an asshole, but you're a quiet asshole. While I'm dealing with you sitting there being passive-aggressive, I'm *not* dealing with a screaming fuckwit with poor grammar. So you can hang forever, if you want...it will neither bother me nor change the situation

You're keeping a journal, no? 'Cause you can get a book out of this material.

You're keeping a journal, no? 'Cause you can get a book out of this material.

Huh. Never thought of that.

What would I call it? "No, Really, You Are An Asshole: Why Customer Service Reps Hate You. Hate You, Personally. Yes, YOU, Jackass!"

I'd buy it.

Hah, you should have said, "Are you there?"

Sometimes that's like the reset button.

"..."
"Are you there?"
"Yeah. Just...3-4 days?"
"yeah"
"..."
"Are you there?"
"Yeah, Just...3-4 days?"
"Yeah."
"..."

Sometimes that's like the reset button.

Good point. Fortunately on my chat system I can put "You have not responded in 5 minutes, please respond."

Sometimes that's like the reset button.

I like this one:

Customer: "..."

Me: "Are you there?"

Customer: "Yeah, just...3-4 days?"

Me: "Yep."

Customer: "..."

Me: "Is there anything *else* I can help you with?"

Customer: "I guess not..."

Me: "Thank you for calling [company]. Have a nice day."

Stressing the "else" tells them clearly that "Original subject is closed. Would you like to move on or hang up? Because those are the only two options you have left." 9 times out of 10 they just mumble sullenly and hang up.

In a job I had years ago, I was support staff and answered the phones. There were a couple of people who would call and insist on speaking to so-and-so immediately. They wouldn't understand that the person wasn't in the office, wasn't immediately reachable, and so no, they COULDN'T talk to them immediately. I'd get long tirades about how they HAD to speak to them right now and WHY couldn't they (this was before cell phones). Drove me crazy ... crazier.

I used to get that, too, Toddson. My response inevitably boiled down to "Because it is physically impossible for me to put you through to them. I am actually not able to do it for reasons involving not being able to bend space/time to my will."

Then when they'd ask for cell numbers I'd respond: "I'm not at liberty to give those out."

If a tirade followed that I'd ask them for their cell number. When they said "I don't want to give that to you" I'd just sit on the phone silently and do other work waiting for the penny to drop.

So far it has been a very good birthday. Chocolate cake for breakfast at the cafe. then a trip to the local garden center for new garden gloves and plants for the little area next to the steps. My big plans for the day include reading, dvds and planting the new plants. no cleaning, or major work of any sort. maybe a walk. In other words, a day off.